Oliver Wyman - Assistant Human Capital Manager - London

Marsh & McLennan Companies; London; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

A global professional services firm is seeking an Assistant Human Capital Manager in London. This hybrid role involves providing employee relations support, managing HR projects, and ensuring efficient HC operations across the UK and Ireland. The ideal candidate will have extensive HR experience and strong communication skills to facilitate robust employee relations practices.

Qualifications

• Previous HR experience in a HR Manager or Business partner capacity.
• Strong employee relations experience required.
• Experience in a professional services environment preferred.

Responsibilities

• Provide support and daily HC guidance.
• Manage ER case work end to end.
• Deliver training and coaching on ER related matters.

Skills

Employee relations

Client relationship management

Problem-solving

Communication

Project management

Education

Bachelor's degree

CIPD Level 7

Tools

Microsoft Office

Workday

Job description

Oliver Wyman - Assistant Human Capital Manager - London

As a Human Capital Manager, you will be part of the HC Operations team that deliver proactive and business focused HC advice and services for the UK and Ireland (a headcount circa 700).

The role has an employee relations focus, but other responsibilities include performance management support, program, policy and procedure development and implementation. The role entails working closely with the MMC shared service providers for payroll and benefits escalations.

The hours for this role are 9am-6pm, including one hour for lunch.

**This is a hybrid role that will require a presence in the London office at least 3 days per week.**

Key Responsibilities:

• Consulting with management/stakeholders and provide support and daily HC guidance.
• Providing counsel on complex employee relations matters.
• Managing ER case work from end to end, providing pragmatic advice and guidance.
• Delivering training and coaching on ER Related matters.
• Providing HC policy guidance.
• Being the point of escalation for the HC Coordinators and the HC Generalist on complex operational issues.
• Driving continuous improvement in ER policies and processes, ensuring they remain fit for purpose.
• Coaching and upskilling managers in handling employee relations matters confidently and effectively.
• Managing flexible working requests and appeal proceedings from end to end
• Updating Policies & Procedures as needed.
• Supporting on internal and external audits.
• Supporting HR leadership on projects as required.

Skills & Experience Required:

• Previous Human Resources experience within a HR Manager or Business partner capacity.
• Strong employee relations experience.
• Previous experience working in a professional services environment preferred, but previous experience from another large company will also be considered.
• You’ll have the ability to be productive, flexible and to simultaneously manage multiple project priorities in a complex, performance-driven environment.
• You will be educated to at least Bachelor’s degree level.
• You will be CIPD qualified at a level 7.
• Strong proficiency in Microsoft Office, particularly in Word, Excel and PowerPoint is required.
• Experience in Workday is desirable.

Your Skills and Attributes:

• You’ll be driven to provide a high level of service in a fast-paced environment
• You work effectively autonomously and in a team environment
• Strong client relationship skills; the ability to establish positive, cooperative working relationship, both internal and external are essential
• Strong written and verbal communication skills, as well as good problem-solving skills and professional judgment are expected
• You’ll be a self-starter with a strong work ethic and an ability to work with minimal oversight
• You’ll have the ability to professionally represent the department and the company and serve as a role model to all employees, exemplifying Oliver Wyman Values.

Company:

Oliver Wyman

Description:

The Opportunity:

As a Human Capital Manager, you will be part of the HC Operations team that deliver proactive and business focused HC advice and services for the UK and Ireland (a headcount circa 700).

The role has an employee relations focus, but other responsibilities include performance management support, program, policy and procedure development and implementation. The role entails working closely with the MMC shared service providers for payroll and benefits escalations.

The hours for this role are 9am-6pm, including one hour for lunch.

**This is a hybrid role that will require a presence in the London office at least 3 days per week.**

Key Responsibilities:

• Consulting with management/stakeholders and provide support and daily HC guidance.
• Providing counsel on complex employee relations matters.
• Managing ER case work from end to end, providing pragmatic advice and guidance.
• Delivering training and coaching on ER Related matters.
• Providing HC policy guidance.
• Being the point of escalation for the HC Coordinators and the HC Generalist on complex operational issues.
• Driving continuous improvement in ER policies and processes, ensuring they remain fit for purpose.

• Coaching and upskilling managers in handling employee relations matters confidently and effectively.
• Managing flexible working requests and appeal proceedings from end to end
• Updating Policies & Procedures as needed.
• Supporting on internal and external audits.
• Supporting HR leadership on projects as required.

Skills & Experience Required:

• Previous Human Resources experience within a HR Manager or Business partner capacity.
• Strong employee relations experience.
• Previous experience working in a professional services environment preferred, but previous experience from another large company will also be considered.
• You’ll have the ability to be productive, flexible and to simultaneously manage multiple project priorities in a complex, performance-driven environment.
• You will be educated to at least Bachelor’s degree level.
• You will be CIPD qualified at a level 7.
• Strong proficiency in Microsoft Office, particularly in Word, Excel and PowerPoint is required.
• Experience in Workday is desirable.

Your Skills and Attributes:

• You’ll be driven to provide a high level of service in a fast-paced environment
• You work effectively autonomously and in a team environment
• Strong client relationship skills; the ability to establish positive, cooperative working relationship, both internal and external are essential
• Strong written and verbal communication skills, as well as good problem-solving skills and professional judgment are expected
• You’ll be a self-starter with a strong work ethic and an ability to work with minimal oversight
• You’ll have the ability to professionally represent the department and the company and serve as a role model to all employees, exemplifying Oliver Wyman Values.

Oliver Wyman, a business of Marsh McLennan (NYSE: MMC), is a management consulting firm combining deep industry knowledge with specialized expertise to help clients optimize their business, improve operations and accelerate performance. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit oliverwyman.com, or follow on LinkedIn and X.Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at [e-mail] McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

About the company

Marsh & McLennan Companies, Inc. is a global professional services firm, headquartered in New York City with businesses in insurance brokerage, risk management, reinsurance services, talent management, investment advisory, and management consulting.

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