Head of Creative Operations - London

Oliver Wyman; London; Hybrid; GBP 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Head of Creative Operations to lead their in-house creative studio in London. This exciting role involves overseeing a diverse team, optimizing workflows, and fostering a creative culture while ensuring successful project delivery. Join a forward-thinking company that values innovation and collaboration, where you can challenge the status quo and explore new technologies in a supportive and inclusive environment. If you're passionate about leading creative operations and driving impactful solutions, this opportunity is perfect for you.

Qualifications

• Proven experience in managing creative workflows and global teams.
• Strong relationship-building skills and collaborative mindset.

Responsibilities

• Develop operational frameworks to support the creative department.
• Lead a cross-functional team across global time zones.
• Create management reports for strategic decisions.

Skills

Creative Workflow Management

Team Leadership

Operational Framework Development

Strategic Planning

Relationship Building

AI Applications Familiarity

Job description

Join to apply for the Head of Creative Operations - London role at Oliver Wyman

Oliver Wyman is a global leader in management consulting with offices in over 70 cities across 30 countries. The firm specializes in strategy, operations, risk management, and organization transformation, employing more than 7,000 professionals worldwide to help clients optimize their business and improve performance. For more information, visit www.oliverwyman.com.

About the Role:

We’re seeking a Head of Creative Operations to lead our in-house creative studio in London. This role involves overseeing project managers, account managers, traffic managers, and coordinators to ensure smooth processes and successful project delivery. You will optimize workflows, promote clarity and transparency, and balance operational leadership with fostering a creative culture.

Oliver Wyman supports a hybrid working model, expecting a minimum of 3 days per week in the London office. The role involves a 40-hour workweek.

Responsibilities include:

• Developing and maintaining operational frameworks supporting the creative department.
• Leading a cross-functional team across global time zones.
• Creating management reports to inform strategic decisions.
• Refining workflows and fostering continuous improvement.
• Ensuring successful project setup and monitoring project health.
• Managing and developing the operations team.
• Bridging creative, business, and technical teams to ensure collaboration.

Ideal Candidate:

• System thinker energized by streamlining complexity.
• Collaborative with strong relationship-building skills.
• Experienced in managing creative workflows and global teams.
• Balanced between strategic planning and hands-on troubleshooting.
• Familiar with current creative technologies, including AI applications.

Why Join Oliver Wyman?

• Collaborate with diverse teams to create impactful solutions.
• Be part of an innovative and creative culture.
• Challenge the status quo and explore new technologies.
• Work in a supportive, inclusive environment.
• Influence the development of our organization and colleagues.

Oliver Wyman, part of Marsh McLennan, is committed to diversity and inclusion, providing reasonable adjustments for candidates with disabilities. We support hybrid work arrangements, with a minimum of three days in the office per week.