OH Operational Support Administrator

MCL Medics; Sefton; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Competitive salary

25 days of annual leave

Enhanced sick pay

Pension scheme

Career progression opportunities

Friendly working environment

Job summary

MCL Medics is seeking an OH Operational Support Administrator to manage day-to-day OH bookings, liaise with clients, and coordinate with clinics across the UK. The role focuses on accurate data entry, records maintenance, and strong customer service.

You will support the clinical team and handle emails, calls, and bookings while upholding data protection and confidentiality throughout all processes.

Qualifications

• GCSE English and Maths at minimum level.
• Proficiency in Word, Excel and Outlook.
• Ability to manage bookings and keep accurate records.

Responsibilities

• Receive and manage client OH bookings and appointment requests.
• Upload details to in-house OH system and maintain records.
• Coordinate with clinics across the UK to confirm bookings.
• Handle correspondence, invoices, and KPI reporting.
• Ensure data protection and confidentiality at all times.

Skills

Organisational skills

Team player

Communication skills

Stakeholder coordination

Education

GCSE English & Maths

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

OH Operational Support Administrator - Full Time - Permenant

We have an exciting opportunity as a OH Operational Support Administrator

to join our team.

About us:

MCL Medics is a reputable company established in 1999. Experts in the provision of Occupational Health Services, MCL Medics specialise in providing services tailored to each individual business’ exact requirements.

Role Overview:

The Operational Support Administrator will support the clinical team and provide administration for the department. The primary responsibility will be to manage the day-to-day appointment requests from our clients, liaising with contacts and confirming bookings with clinics across the UK. To manage and coordinate all aspects of the medical/OH appointments, relevant email correspondence and associated paperwork. All patient records and reports must be kept up-to- date and accurate and it is crucial that the booking coordinator provides an excellent standard of customer service

Key Responsibilities:

• Receive and manage all client medical bookings/Occupational health appointment requests.
• Upload all details to MCL medics online OH system (bespoke in-house system)
• Maintain and improve network medical providers list.
• Relating costs to be updated and presented at the end of each month for invoicing.
• Working to and recording key performance indicators for reporting
• Scan, email and/or post certificates and other internal correspondence to client companies as appropriate after patients' appointment.
• Ensuring the smooth operation of clinics
• Engaging with clients
• Handling telephone calls, website enquiries and emails
• Creation and management of digital files, maintaining accurate clinical data in Occupational Health systems.
• Abide by and ensure Data Protection and confidentiality at all times.
• Any other duties deemed necessary to fulfil the role

Person Specification

• Well organised individual
• Ability to work as a team player and switch priorities as situations develop
• Personable demeanour and willingness to build relationships internally and externally
• Excellent communication and stakeholder coordination skills

Qualifications and Experience

• GCSE level or equivalent qualifications in English and Maths.
• Proficiency in using standard IT applications, including Word, Excel and Outlook.

Benefits

• Competitive salary
• 25 days of annual leave, in addition to bank holidays
• Enhanced sick pay
• Pension scheme
• Exciting career progression opportunities
• A professional but friendly working environment

MCL Medics is dedicated to creating an inclusive and diverse work environment and is proud to be an equal opportunity employer. All candidates meeting the minimum qualifications for the role will be considered for employment without regard to age, gender or gender expression, disability, race or ethnicity, religion or belief, or sexual orientation.