Offshore Field Engineer

ATTB - The Big Jobsite; Yateley; On-site; GBP 40,000 - 70,000; Full time

Job summary

An innovative company is seeking an Offshore Field Engineer to deliver exceptional technical support for a wide range of products both onshore and offshore. This role involves installing and servicing systems on various platforms while ensuring compliance with safety policies and providing real-time updates to clients. With a focus on customer satisfaction and proactive service identification, this position offers a dynamic work environment with travel opportunities. Join a team that prioritizes safety and quality in every aspect of their operations, making a significant impact on customer experiences.

Qualifications

• Experience in offshore and confined-space work.
• Valid offshore survival certification and medical clearance required.

Responsibilities

• Install, commission, service, and repair systems on vessels and rigs.
• Provide real-time updates to clients and document activities.

Skills

Offshore survival certification

Fault diagnosis

Basic electronics (RS232/RS485)

Customer support

Technical support

Tools

CRM software

Job description

Offshore Field Engineer – Job Summary Location: Near Sandhurst

Department: Customer Support Group

Team: Customer Operations

Reports To: Customer Services Manager

Contract: Permanent

Travel: Required – approx. 120 offshore days/year - Field duty paid

Training/Certifications Required: Offshore survival, regular medicals

Role Purpose Deliver high-quality technical support for our full product range, both onshore and offshore. Represent the company with a safety-first mindset, ensuring product reliability, customer satisfaction, and proactive identification of service or sales opportunities.

Key Responsibilities

Install, commission, service, and repair systems on vessels, rigs, shipyards, and customer sites worldwide.

Ensure compliance with internal and client-specific HSE policies, including use of PPE and safety documentation.

Provide real-time job updates to clients and document activity via CRM and service reports.

Support customers and internal teams (Sales, Engineering, Regional) via phone or digital systems.

Participate in after-hours technical support on a rotational basis ("Support Phone" duty).

Identify potential new service needs or commercial leads through client interaction.

Requirements

Offshore and confined-space work experience.

Valid offshore survival certification and medical clearance.

Skilled in fault diagnosis, test equipment use, and basic electronics (RS232/RS485)...