Offshore Field Engineer

Sonardyne International Ltd; Bracknell; On-site; GBP 30,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Field Engineer to provide exceptional technical support for cutting-edge marine technology. This role involves installing and servicing advanced equipment in challenging environments, ensuring safety and compliance at all times. You will play a crucial role in enhancing customer satisfaction and driving sales growth through proactive engagement and expert guidance. If you are passionate about innovation and thrive in dynamic settings, this opportunity is perfect for you. Join a team that values excellence and is committed to pushing the boundaries of technology in the marine sector.

Qualifications

• Experience in offshore work and confined spaces.
• Ability to apply safe-working practices and health systems.
• Proven ability to write internal reports and manuals.

Responsibilities

• Provide world-class technical support for Sonardyne products.
• Install, commission, service, and repair products on-site.
• Manage customer relationships and identify new sales opportunities.

Skills

Customer Orientation

Health & Safety Compliance

Fault Diagnosis

Technical Support

Installation and Commissioning

Communication Protocols

IT Literacy

Education

Electrical and Electronic Engineering (Apprenticeship/HNC/HND)

Basic Mechanical Engineering Principles

Tools

Oscilloscopes

Multimeters

Cable Testers

CRM Systems

Job description

4 days ago Be among the first 25 applicants

From the Mariana Trench, the deepest point on earth, to surging shorelines and anywhere in-between, we make the impossible possible through our continuous passion for innovation.

Our people design, engineer and manufacture technologies that are enabling our customers to discover, navigate, measure, detect and communicate in the toughest environment on earth: Our oceans. We’ve been actively developing the technology to make the oceans accessible for nearly 50 years and we’re only just getting started…

About the Role:

To provide accurate and thorough world class technical support across the full range of Sonardyne’s product portfolio, delivered to all external customers worldwide both onshore and offshore in a safe manner at all times, whilst also assisting the Company’s internal training, product development and commercial processes with product familiarisation to fellow Company colleagues, timely feedback on product performance and identification of new sales opportunities, resulting in increased levels ofbusiness for Sonardyne and the highest levels of customer satisfaction.

The Role and Role Specific Competencies

• To install, commission, service and repair the full range of Sonardyne products on customer premises, rigs, vessels and dockyards worldwide, in accordance with Company Standard Operating Procedures (SOP’s).
• To understand, observe and apply a ‘safety first’ approach at all times, complying with Company policies, procedures and practices relating to Occupational Health & Safety, including all provisions in the Sonardyne Safety System (SMS01/ SMS02) e.g. completion of JSA’s, wearing of PPE, following Safe Working Practice instructions, undertaking H&S training and escalation of any observations of activities or aspects that could adversely impact employees’ health and safety and the safety of others resulting from personal or Sonardyne work activities.
• To comply with all Customer mandatory Health & Safety rules, whether onshore or offshore, as advised via HSE scope of work, pre-work inspections, tool-box talks and specific on-site requirements, reporting back to Sonardyne Management where incidents occur and escalating instances where risk to personal health and safety is identified.
• To manage all customer relationships pro-actively, through detailed updates of work carried out, comprehensive customer familiarisation with product/equipment and timely escalation and detailed descriptions of product, system and customer problems routed through the Customer Service/Operations team, second line engineering technical specialist support or Management where appropriate.
• To submit regular and comprehensive communications i.e. updates and documentation e.g. Visit Reports and raising Support Cases using the CRM system during, and on completion of, offshore and onshore assignments.
• To identify new sales opportunities and customer service initiatives to the Customer Service/Operations team through observation and direct liaison with customers during scheduled visits or trouble-shooting activities.
• To provide technical expertise, when onshore, in the form of support telephone calls and electronic system support direct to customers and internal resources such as Sales, Engineering, Regional Offices, etc.
• To assist with providing ‘Out of Hours’ technical support through the ‘Support Phone’ when onshore.

Knowledge, Skills and Experience

• Up to date medical clearance before working offshore
• Experience of offshore work e.g. confined spaces, inclement weather, sole operator, challenging customers, low housekeeping/cleanliness environments, varied cultural backgrounds etc.
• Ability to work in confined spaces and on a sea-based operation without severe personal effects
• Ability to demonstrate understanding and application of relevant safe-working practices and vigilant operation within Health & Safety systems of work
• Ability to demonstrate genuine customer orientation
• Experience of installation, repair, service and commission of equipment interfacing with other products and systems
• Ability to understand and apply Standard Operating Procedures
• Experience of fault diagnosis involving hardware and software
• Understanding and application of communication protocols RS232/RS485
• Working knowledge of test equipment including oscilloscopes, multimeters, cable testers
• Proven ability to write internal Company Visit Reports and bespoke ‘How to’ manuals for customer use on vessels, rigs etc.
• IT literacy to operate laptop equipment and interpret data results
• Ability to understand and use CRM IT systems to support offshore reporting to the Company and raise Support Cases onshore and offshore etc.
• Basic understanding of acoustic principles and effects of various aspects on acoustic product performance

Qualifications

• Electrical and Electronic Engineering (Apprenticeship/HNC/HND or equivalent further education level relevant to country of education)
• Awareness of basic mechanical engineering principles including hydraulics.

Why Join Us?

At Sonardyne, we push boundaries in innovation and quality. As a Process Engineer, you’ll play a vital role in ensuring new products are brought to life with precision, efficiency, and a commitment to excellence. If you’re ready to take ownership of process improvement and help shape the future of our operations—this role is for you.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

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