Office Team Leader

Pentalver; Southampton; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Competitive pay and benefits

Pension scheme

Life insurance from day 1

25 days annual leave + bank holidays

Work180 endorsed employer

Job summary

Freightliner Ltd in Southampton is seeking an Office Team Leader to support the Operations team across cargo, warehouse, container control and shunting tasks. You will train new starters and cover all depot office roles as needed, ensuring smooth, compliant processes.

The role requires strong people management, clear communication and a proactive approach to safety and efficiency. A 40-hour week, permanent contract and competitive benefits are on offer.

Qualifications

• Excellent people management skills.
• Good written communication with clear, concise information.
• Strong verbal communication and interpersonal abilities with confidence in dealing with colleagues and customers.
• Numerical and analytical skills to interpret data and drive improvements.

Responsibilities

• Lead a team to ensure efficient operations in line with policies, procedures and health and safety standards.
• Monitor container handling activities to reflect customer requirements and report issues for resolution.
• Act as depot focal point for customers to ensure satisfactory service levels across depot activities.
• Communicate with the team to promote high performance, housekeeping and adherence to safety standards.
• Produce and maintain accurate operational records and ensure documents are filed per legislation.
• Coordinate with customers to relay accurate information on time and manage expectations.

Skills

People management

Written & verbal communication

Interpersonal skills

Analytical skills

IT skills (Microsoft Office)

Problem solving

Job description

Freightliner is a leading UK intermodal logistics provider, offering rail, road and terminal solutions that connect ports, inland terminals and customer destinations across the UK. Through innovation, safety and sustainability, Freightliner delivers reliable, efficient and lower-carbon supply chain solutions for its customers.

In the UK the Freightliner Group operates under a number of legal entities including, Freightliner Ltd, Pentalver Transport Ltd, and Pentalver Cannock Ltd.

Job Title: Office Team Leader

Location: Southampton

Position Type: Permanent, full-time

Hours of work: 40 hours per week

Why join us?

• Competitive Salary & Benefits : We offer a robust compensation package, including competitive pension scheme, life insurance coverage from day 1, 25 days annual leave (plus bank holidays).
• Career Development and progression: Regular training and career advancement opportunities that propel you forward in a career with us. We offer access to a range of external courses and in-house training sessions to give you opportunities for skill enhancement and role confidence.
• Award-Winning Safety Culture: Be part of an environment recognized for excellence and innovation.
• Generous family friendly provision with enhanced maternity and paternity pay. We are proud to be Work180 endorsed employer.
• Employee well-being and support: Access to Employee Assistance Programme (EAP) 24/7, employee benefits platform offering discounts on gym membership, money off vouchers for a variety of brands and shops, cycle to work scheme, tech scheme.

The role

We are seeking the right individual to support our Operations team in Southampton.

The successful candidate will support the Office Team Leader across all depot functions, including cargo, warehouse, container control, and shunting operations. They will be responsible for training new starters and will be capable of covering all office-based roles within the depot.

The Office Manager will also provide cover for the Office Team Leader in their absence and will be responsible for managing a team of 5.

Key responsibilities

• Lead a team to ensure effective and efficient operations in accordance with requirements / policies / procedures / safe systems of the container depot operations whilst maintaining high standards of efficiency and health and safety, by effective booking / evacuation.
• Ensure container handling activities are monitored & fully reflective of customer requirements. Report issues to relevant team Managers accordingly to ensure efficient / smooth operations, whist in constant pursuit of improvements.
• Act as the depot focal point for customers ensuring satisfactory service levels in all aspects of depot activities.
• Working within a Team - communicate and supervise effectively to ensure high performance, accuracy, good housekeeping, adherence to Health and Safety standards and follow general people management policies, procedures and staff handbook.
• Paperwork - produce and maintain accurate records in line with Company requirements / policies and procedures, in particular relevant operational records, ensure records are filed and kept in accordance with legislation.
• Communicate effectively with the customer base, understand requirements and communicate accurate information on time as required.
• Ensure all Depot accidents / incidents are reported.
• Complete as required investigations in a timely manner. Help identify responsibility, root cause and corrective action.
• Ensure the Depot meets the regulatory inspection requirements for equipment i.e. extinguisher servicing, PAT, lifting equipment etc.
• Communicate HSSE policies, procedures and safe systems when required.
• Ensure Depot risk assessments are reviewed and updated by the relevant persons, ensuring employee involvement.
• Maintain the Depot notice boards and support Blue Collar communication.
• Pro-active and preventative approach to HSSE, striving for continuous improvement and change at all times.
• Support the yard operation by ensuring dated procedures are in place for key operational tasks.
• Chair the monthly safety meeting, update the meeting records, upload to our teamsite and email to safety.

About you

• Excellent People Management skills.
• Good written communication skills with the ability to produce clear and concise information.
• Good oral communication and interpersonal skills with the ability to take a confident approach with colleagues and customers.
• Prioritise and work well under pressure.
• Numerical and analytical skills.
• Proactive, innovative and creative approach to problem solving.
• A strong team player, encouraging a team working environment with the commitment to support others as required.
• Conscientious with meticulous attention to detail.
• Excellent IT skills, including Microsoft applications.
• Container industry experience preferred but not required.

About us

Freightliner is an established rail freight provider with businesses in the UK and Continental Europe.

Offering customers a wide range of rail freight solutions to cater for the requirements of a diverse market sector, we provide a safe, reliable and cost effective rail freight partnership.

In the UK the Freightliner operates under a number of legal entities including, Freightliner Ltd, Pentalver Transport Ltd, and Pentalver Cannock Ltd.

At the core of all we do are our employees. Their hard work is fundamental to our success and we are equally committed to their growth and safety. Our commitment to you, once you join our team, is to foster growth and provide developmental opportunities to ensure you reach your utmost potential.

Please be advised that successful appointments are subject to a satisfactory DBScheck.

Our commitment to you, once you join our team, is to foster growth and provide developmental opportunities to ensure you reach your utmost potential.

We are looking for the most committed and reliable individuals who possess the knowledge, skills and experience needed for their roles.

In return we can offer competitive pay, excellent benefits, a competitive pension scheme and a rewarding career in an award-winning team.