Office Services Operator

Williams Lea; London; On-site; GBP 31,000; Full time

Job summary

An established industry player is seeking an Office Services Operator to provide essential on-site support within a prestigious law firm in London. This role involves a variety of responsibilities, including managing documents, handling post, and assisting colleagues to ensure smooth operations. The ideal candidate will possess a proactive attitude, excellent PC skills, and the ability to work collaboratively in a fast-paced environment. With a strong focus on employee well-being, this global employer offers a comprehensive benefits package and opportunities for career development, making it an exciting place to build your future.

Benefits

25 days holiday

Life Assurance

Private Medical Insurance

Health Assessments

Discounted gym memberships

Salary sacrifice schemes

Referral Scheme

Qualifications

• Experience in office support, particularly in legal settings is preferred.
• Ability to manage post and courier services efficiently.

Responsibilities

• Provide on-site office support to legal fee earners.
• Manage incoming and outgoing post, ensuring quality checks.
• Assist with stationery management and departmental procedures.

Skills

Proactive attitude

Good PC skills

Customer service

Team player

Adaptability

Tools

Microsoft Word

Microsoft Excel

Job description

This website is operated, hosted and managed by Williams Lea Limited, 3 Savannah Way, Leeds LS10 1AB, United Kingdom.

Salary: £30,080 per annum, plus company benefits

Location: London, city

Contract: Full Time

Shifts: 40 hours per week, Monday – Friday, working shifts between the hours of 8.00am -8.00pm with one hour’s unpaid lunch

Work model: Fully onsite

Williams Lea seeks Office Services Operator to join our team!

Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms.

Purpose of role

The Office Services Operator is responsible for providing a proactive on-site office support service to the legal fee earners within this law firm in the heart of the city. This includes various duties such as administration, customer service, print and mailroom.

Key responsibilities

• Scan, print and copy documents for the client ensuring quality checks and correct returns.
• Handle incoming post: sort, scan, and email to relevant departments.
• Manage outgoing post through Franking/Royal Mail.
• Book and manage couriers efficiently.
• Build relationships with clients, managing their perceptions and expectations by proactively supporting their needs.
• Support colleagues and work as a team to achieve the best results for clients.
• Comply with departmental procedures.
• Assist with stationery: check and stock cupboards, record items that need ordering.

Personal attributes

• A proactive attitude, willing to floor walk to support fee earners.
• Good PC skills, particularly in Microsoft Word and Excel.
• Previous post room and reprographics experience is preferable but not essential.
• Able to think outside the box and make decisions in the absence of the Team Leader or Senior Operator.
• Able to handle difficult situations well and act appropriately.
• Display an adaptable and flexible approach.
• Team player – personable and willing to help out wherever required.

Rewards and Benefits

We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including:

• 25 days holiday, plus bank holidays (pro-rata for part time or fixed term roles)
• Salary sacrifice schemes, retail vouchers including our TechScheme for gadgets and household appliances.
• Life Assurance
• Private Medical Insurance
• Health Assessments
• Discounted gym memberships
• Referral Scheme

You will also have the opportunity to work for a global employer dedicated to offering each employee an enjoyable, challenging, and rewarding career with future career development prospects!

Equality and Diversity

The Company values the differences that a diverse workforce brings to the organisation and will not discriminate based on any protected characteristic as defined by discrimination law.

If you have a disability and would prefer to apply in a different format or need reasonable adjustments for an interview, please contact us at [e-mail] (we do not accept applications to this email address).