Office Services Operator

TN United Kingdom; London; On-site; GBP 30,000 - 36,000; Full time

Job summary

An established industry player is seeking a proactive Reprographics & Office Services Operator to support legal professionals in a dynamic environment. This role involves managing reprographics, print administration, and mailroom tasks while fostering strong client relationships. With a commitment to employee well-being, the company offers a range of benefits including private medical insurance and generous holiday allowances. Join a team dedicated to excellence and enjoy a rewarding career with opportunities for growth and development.

Benefits

25 days holiday plus bank holidays

Private Medical Insurance

Life Assurance

Discounted gym memberships

Salary sacrifice schemes

Qualifications

• Proven experience in reprographics and post room operations.
• Strong PC skills with proficiency in Microsoft Office.

Responsibilities

• Provide proactive on-site office support to legal fee earners.
• Handle incoming and outgoing mail efficiently.

Skills

Microsoft Word

Microsoft Excel

Customer Service

Reprographics

Mailroom Management

Education

High School Diploma

Tools

Franking Machine

Job description

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Reprographics & Office Services Operator

Salary: £30,800 per annum, plus company benefits, plus monthly on call allowance up to £100 per month

Location: London, city

Contract: Full Time

Shifts: 40 hours per week, Monday – Friday, working shifts between 8:00 am - 8:00 pm with one hour’s unpaid lunch

Work model: Fully onsite

Williams Lea seeks a Reprographics Office & Services Operator to join our team!

Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms, and professional services firms. Williams Lea employs nearly 7,000 people worldwide, providing efficient business services at client sites in often complex and highly regulated environments, from centralized Williams Lea onshore facilities to offshore locations.

Purpose of role

The Office Services Operator is responsible for providing proactive on-site office support to legal fee earners within this law firm in the heart of the city. This includes duties such as reprographics, print administration, customer service, and mailroom management.

Key responsibilities

• Scan, print, and copy documents for clients, ensuring quality checks and correct delivery.
• Handle incoming mail: sort, scan, and email to relevant departments.
• Manage outgoing mail via Franking/Royal Mail.
• Book and handle incoming couriers efficiently.
• Build relationships with clients, managing their expectations by proactively supporting their needs.
• Support colleagues and work as part of a team to achieve optimal results for clients.
• Follow departmental procedures.
• Assist with stationery management: check stock levels, record items for reordering.
• Participate in rotating weekend on-call service.
• Perform ad hoc duties as required.

Personal attributes

• A proactive attitude, including floor walking to support fee earners.
• Good PC skills, with knowledge of Microsoft Word and Excel.
• Previous experience in Post room and Reprographics.
• Ability to think outside the box and make decisions in the absence of the Team Leader or Senior Operator.
• Ability to handle difficult situations appropriately.
• Flexible and adaptable approach.
• Team player, personable, willing to help out wherever needed.

Rewards and Benefits

We support our employees both professionally and personally. Our benefits include:

• 25 days holiday plus bank holidays (pro-rata for part-time roles)
• Salary sacrifice schemes, retail vouchers, including TechScheme for gadgets and household appliances
• Life Assurance
• Private Medical Insurance
• Health Assessments
• Discounted gym memberships
• Referral Scheme

Join a global employer dedicated to providing an enjoyable, challenging, and rewarding career with growth opportunities.

Equality and Diversity

We value diversity and do not discriminate based on age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. We promote openness, fairness, and transparency.

If you have a disability and require a different application format or reasonable adjustments for an interview, please contact us (note: applications are not accepted via this email).