Office Services Manager

Dalkia; Kingsnorth; On-site; GBP 45,000 - 60,000; Full time

Benefits offered by this job

Competitive holiday and pension

Flexible benefits

Electric car scheme

Recognition and referral bonuses

Opportunity to lead a dedicated team

Job summary

Dalkia is seeking an experienced Office Services Manager to lead the on-site Office Services function at Dungeness B Power Station. You will manage a team of five administrators and oversee HR, payroll, financial controls and service desk activities to ensure smooth site operations.

With hands-on leadership, you'll build strong relationships with the client and internal stakeholders, drive continuous improvement, and ensure high-quality service delivery across the site while maintaining cost

Qualifications

• Experience leading a team in a support/administration function.
• Strong HR and payroll understanding with financial exposure.
• Excellent communication and organisational skills with attention to detail.

Responsibilities

• Team leadership: manage a five-person administration team.
• HR and payroll: oversee on-site HR administration and payroll activities.
• Financial management: monitor costs, budgets, purchase orders and invoicing.
• Office services and administration: coordinate administrative support across departments.
• Training and compliance: oversee training coordination and vetting processes.
• Help desk and service delivery: manage help desk and CAFM systems.
• Client relationship management: build relationships with the client and stakeholders.
• Continuous improvement: seek ways to improve processes and performance.

Skills

People leadership

HR knowledge

Finance awareness

Communication

Organisational skills

Tools

CAFM systems

Microsoft Excel

Payroll software

Job description

Office Services Manager

Dungeness B Power Station | Dalkia

Working hours: Monday-Thursday, 08:00-16:30 | Friday, 08:00-13:00

Lead the team. Drive performance. Deliver excellence.

Are you a hands-on, people-focused leader with a strong background in HR or Finance? Are you ready to take ownership of a varied role where your organisational skills, commercial awareness and leadership make a real difference every day?

Dalkia is looking for an experienced Office Services Manager to lead our on-site Office Services function at Dungeness B Power Station.

Managing a team of five administration, you'll play a key role in ensuring the smooth, efficient and professional delivery of essential support services across the site. Combining team leadership with hands-on operational management, you'll oversee a diverse range of HR, finance, administrative and service desk activities while building strong relationships with our client and internal stakeholders.

If you thrive in a varied management role, enjoy developing people and take pride in delivering a high-quality service, this could be the opportunity for you.

What you'll be responsible for

• Team leadership: Lead, support and develop a team of five, setting clear expectations and ensuring a consistent, high-quality service.
• HR and payroll: Oversee on-site HR administration and payroll activities, supporting recruitment and the implementation of HR processes.
• Financial management: Monitor costs and budgets, raise purchase orders, oversee invoicing and billing, and maintain strong financial controls.
• Office services and administration: Coordinate administrative support across departments, ensuring day-to-day operations run smoothly and efficiently.
• Training and compliance: Oversee training coordination and vetting processes, helping to ensure site requirements are met.
• Help desk and service delivery: Manage help desk requests and use CAFM systems to support effective service management and performance.
• Client relationship management: Build and maintain positive working relationships with the client, colleagues and key stakeholders, identifying opportunities to improve service delivery.
• Continuous improvement: Look for practical ways to improve processes, strengthen team performance and deliver value for the business.

What you'll bring

We're looking for someone who combines strong organisational skills with commercial awareness and a proactive approach to leadership.

You'll ideally have:

• Experience in HR, finance, office services or a similar operational support function.
• Proven experience leading, supporting or developing a team.
• Strong financial awareness, including experience monitoring costs, budgets, purchase orders or invoicing.
• Good working knowledge of Microsoft Office, particularly Excel.
• Excellent communication and organisational skills, with the ability to manage competing priorities.
• A proactive, hands-on approach and a commitment to delivering excellent customer service.
• The ability to build effective relationships with clients, colleagues and stakeholders at all levels.

Desirable qualifications and experience

• IOSH Managing Safely qualification.
• CCNSG safety passport or relevant site safety experience.
• Experience managing an office-based administration or support services team.
• Familiarity with CAFM systems

What we offer

At Dalkia, we recognise that our people are at the heart of our success. In return for your skills and commitment, we offer:

• Competitive holiday and pension contributions.
• Flexible benefits, including retail discounts, wellbeing support and an electric car scheme, subject to availability and approval.
• Recognition and referral bonuses to reward contribution and help us attract great people.
• The opportunity to lead a dedicated team in a varied and rewarding role.

Join Dalkia

At Dalkia, we're committed to creating an inclusive workplace where everyone can contribute, develop and succeed.

We welcome applications from people of all backgrounds and will support any reasonable adjustments needed throughout the recruitment process.

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