Office Operations Team Lead

Herrington Carmichael LLP; Farnborough; On-site; GBP 38,000 - 52,000; Full time

Benefits offered by this job

Competitive salary based on experience

Private Medical Insurance

Free car parking

Pension and enhanced family leave

25 days holiday + Christmas closure

Perkbox benefits

Job summary

Herrington Carmichael Ltd is seeking an Office Operations Team Lead to drive the smooth running of our office, leading the Office Assistants and Reception team to deliver a first-class client experience.

You will coordinate facilities, events, hospitality and health & safety, while managing procurement and space planning in collaboration with IT and Resourcing teams. A proactive, service-focused leader is essential in this busy professional environment.

Qualifications

• Experience leading office operations or reception teams
• Strong organisational and people-management skills
• Knowledge of health & safety and data protection standards
• Excellent client-facing service and hospitality mindset

Responsibilities

• Lead and develop the Office Assistants and Reception team to maintain high performance and a positive culture
• Oversee front-of-house operations and ensure meeting rooms and communal areas are presented impeccably
• Coordinate client hospitality, events and catering to deliver a polished service experience
• Manage procurement of office supplies, furniture, services and consumables
• Support building safety, first aid, fire safety processes and compliance
• Liaise with contractors for cleaning and facilities issues to minimise disruption
• Assist with desk planning, office moves and space optimisation with IT and Resourcing teams
• Ensure operations align with firm's standards, data protection and professional regulations

Job description

Office Operations Team Lead

Join us and make a difference - lead the way in delivering outstanding office operations and service excellence.

About Herrington Carmichael

Herrington Carmichael Ltd isn't your average law firm. We're an award-winning, Legal 500 ranked team known for our commitment to growth, fostering strong relationships, and our ambitious approach to providing full-service legal guidance for businesses, families, and individuals. We value collaboration and strive for excellence in everything we do.

The Opportunity

We're looking for a proactive and highly organised Office Operations Team Lead to ensure the smooth running of our office and front-of-house functions. In this pivotal role, you'll lead our Office Assistants and Reception team, ensuring our clients and colleagues receive a first-class experience every day.

As the driving force behind our office operations, you will coordinate services, manage facilities, and champion exceptional standards across client service, events, hospitality and health & safety. This is a hands-on leadership role ideal for someone who enjoys variety, takes pride in delivering excellence, and thrives in a busy professional environment.

What you'll be doing

• Leading and supporting the Office Assistants and Reception team, ensuring high performance, professional development, and a positive working culture.
• Overseeing front-of-house operations, ensuring all client meeting rooms and communal areas are presented impeccably at all times.
• Coordinating client hospitality, internal events, and meeting catering, delivering a polished and seamless service experience.
• Managing procurement of office supplies, consumables, furniture, and services, ensuring value for money and smooth day-to-day operations.
• Taking responsibility for building safety and compliance, including first aid, fire safety processes, policy reviews, and planned maintenance.
• Liaising with contractors on cleaning, facilities issues, repairs, and ongoing maintenance, ensuring minimal disruption to staff.
• Supporting desk planning, office moves, and space optimisation in collaboration with the Resourcing and IT teams.
• Ensuring all office operations align with firm standards, data protection requirements, and professional regulations.

If you're someone who leads by example, prides yourself on exceptional service, and enjoys balancing operational and people-focused responsibilities, we'd love to hear from you.

The Perks

• Competitive salary based on experience
• Support Staff Bonus
• Private Medical Insurance
• Free car parking for your convenience
• Comprehensive benefits package including a pension, enhanced maternity and paternity pay, 25 days' holiday plus an additional day for Christmas closure, and Perkbox benefits
• The opportunity to learn and grow within a supportive and dynamic team

Ready to Make a Difference?

We're looking for someone who is passionate about providing exceptional service, excited to be part of a winning team, and embraces our core values of Growth, Relationships, Ambition, Collaboration, and Excellence. If that sounds like you,

Herrington Carmichael is dedicated to fostering a workplace that celebrates diversity and promotes equal opportunities for all, regardless of race, ethnicity, gender, age, sexual orientation, disability, religion, or any other characteristic protected by law. We are committed to fair and transparent recruitment processes. Reasonable adjustments for applicants with disabilities are available upon request. We believe that a diverse and inclusive workforce drives innovation and success.