Office Manager

Hippo; Greater London; On-site; GBP 32,000 - 46,000; Full time

Benefits offered by this job

Contributory pension scheme

25 days holiday plus UK public holiday

Perkbox access

Critical illness cover

Life assurance

Volunteer days

Cycle-to-work scheme

Salary sacrifice electric vehicles

Season ticket loans

Financial wellbeing sessions

Flexible benefits scheme

Private health cover

Private dental cover

Additional company pension

Additional holidays (up to 2 days)

Wellbeing contribution

Charity contributions

Tree planting

Relocation support up to £8k

Job summary

Hippo is seeking an Office Manager to run the London office as we move into leased premises and to support the central facilities team. The role is on-site five days a week (8.30am–5.00pm) with an initial induction in Leeds.

Responsibilities include health and safety, visitor management, contractor liaison, and maintaining office operations across multiple offices. Strong communication and proactive service attitude are essential.

Qualifications

• Facilities management experience required.
• IOSH Managing Safely or NEBOSH General Certificate desirable.
• Excellent people and communication skills (written and verbal).
• Ability to work collaboratively and proactively with the team.

Responsibilities

• Answer staff queries and manage visitor processes.
• Oversee office supplies, guides and facilities services.
• Coordinate health & safety activities including fire safety and first aid.
• Manage contractor induction, RAMS and permits to work.
• Coordinate statutory testing (PAT, emergency lighting, alarms).
• Liaise with landlords, service providers and cleaners.
• Support central facilities team activities and events.

Skills

Facilities management

Customer service

Communication

Team collaboration

Initiative

Email

Slack

Diary management

Spreadsheets

Tools

Slack

Microsoft Office

Excel

Job description

About The Role

Our in-house facilities management team plays a key role in the management of our office portfolio (currently 6 offices). We are looking for an Office Manager to run the London office (as we move into leased premises) and support the central facilities team. The Office Manager plays a key role in the day-to-day management of the office including health and safety, physical security, environmental and waste management.

This role requires the Office Manager to be on site 5 days a week (Monday to Friday), 8.30am to 5.00pm (current office location is near Holborn). In addition, the role will require travel to Leeds Head Office for a c.5 days induction training at the start of the role.

Key Responsibilities:

• Queries from staff
• Visitor management
• Office supplies
• Office guides
• Health and safety including
• Fire safety — evacuation drills, weekly alarm tests, fire warden coordination, PEEPs, fire risk assessment
• First aid provision
• DSE assessments and workstation adjustments
• Accident/incident reporting and RIDDOR escalation
• Contractor management — RAMS, permits to work, induction of visiting contractors
• Statutory testing coordination — PAT, emergency lighting, alarm servicing, legionella/water hygiene where applicable
• External room bookings
• Liaising with landlords/service providers/utility providers/service contractors/cleaners
• Managing office maintenance and cleaning
• Office security e.g. key cards, CCTV
• Waste management
• Supporting central facilities team activities and events e.g. company-wide conference or remotely supporting other offices
• Supporting adherence to policy and legal requirements including health & safety, environment, waste, security, ISO compliance (27001,45001/3, 14001, 22301) as well as providing relevant reporting where necessary
• Delivering high standards of service and presentation in our offices in keeping with a professional services business but aligned to our culture

About the Candidate

About the Candidate:

Essential skills/experience:

• Facilities management experience
• IOSH Managing Safely or NEBOSH General Certificate (desirable)
• Customer service orientated attitude
• Excellent people and communication skills (written and verbal)
• Ability to work collaboratively with people and support an open and friendly culture
• Proficiency with email, slack, diary management, spreadsheets
• Comfortable working on own initiative

About The Company

As well as a competitive salary which we’re transparent about from the outset, you can also expect a range of benefits:

• Contributory pension scheme (Hippo 6% with employee contributions of 2%)
• 25 days holiday plus UK public holidays
• Perkbox access for a wide range of discounts
• Critical illness cover
• Life assurance and death in service cover
• Volunteer days
• Cycle-to-work scheme for the avid cyclists
• Salary sacrifice electric vehicles scheme
• Season ticket loans
• Financial and general wellbeing sessions
• Flexible benefits scheme with options of:
  • private health cover
  • private dental cover
  • additional company pension contributions
  • additional holidays (up to an extra 2 days)
  • wellbeing contribution
  • charity contributions
  • tree planting

Diversity, Inclusion and Belonging at Hippo

At Hippo, we’re dedicated to creating a diverse, equitable and inclusive workplace that works for everyone. We understand that having a diverse team unlocks our capacity for innovation, creativity and problem solving. Only by building a community of diverse perspectives, cultures and socio-economic backgrounds can we create an environment where all can contribute and thrive.

We actively encourage applications from underrepresented groups including women, ethnic minorities, LGBTQ+, neurodivergent and people with disabilities. We are committed to providing an inclusive and accessible recruitment process that reflects our workplace culture. We are a registered Disability Confident Employer, Mindful Employer, Endometriosis Friendly Employer and a member of the Armed Forces Covenant. Hippo continually strives to remove barriers, provide accommodations and offer reasonable adjustments to ensure equity throughout our practices.

Hi, we’re Hippo.

At Hippo, we design with empathy and build for impact. We do this by combining data-informed evidence, human-centred design and software engineering. We're a digital services partner who is genuinely invested in helping our clients thrive as modern organisations. Our delivery methodology is truly agile, from concept to reality, supporting innovation and continuous improvement to achieve your desired outcomes.

We firmly believe that technology should serve humanity, not the other way around. We take a human-centred approach to everything we do because we understand that complex problems require a service design approach. This means understanding how users behave and ensuring our solutions work for them in the real world.

Our combination of data, design, and engineering delivers bespoke digital services that make a positive and meaningful impact on organisations and society. We're confident in our abilities, authentic in our approach, and passionate about what we do. If you're looking for a digital services partner that can deliver real results, let us help you build for the future and make a lasting impact.

Hippo locations

We are headquartered in Leeds and have offices across the UK in Glasgow, Manchester, Birmingham, London and Bristol. We're on the lookout for top talent nationwide but you need to be located within reasonable travelling distance from one of our offices which will be your contracted office location. Given the dynamic nature of a consulting business, you may be required to work on-site at a Hippo office or at an in/out of town client location for a number of days per week (client dependent) and therefore candidates will need to be open/flexible to travel. Plus, we offer a generous relocation support package of up to £8k (please ask for terms and conditions) to help make your move a smooth one.