Office Manager

Superb People Ltd; Greater London; On-site; GBP 32,000 - 52,000; Full time

Job summary

Superb People Ltd. is seeking an Office Manager for a busy heating and plumbing services firm in South West London. The role is full-time and in-office, focusing on diary coordination, client communications, and CRM administration to keep the office and field team running smoothly.

You’ll manage quotes, parts ordering, and logistics, while supporting engineers and apprentices with day-to-day admin. A proactive, organized team player will thrive in this fast-paced environment.

Qualifications

• Experience in a fast-paced, customer-facing office role within a service industry (B2C essential).
• Comfortable learning new systems quickly and using a CRM (Commusoft).
• Strong written and verbal communication; highly organised with attention to detail.

Responsibilities

• Coordinate job scheduling and diary management for the engineering team.
• Keep customers informed proactively throughout the process.
• Own the CRM: log jobs, update statuses, and roll out features.
• Prepare quotes and follow up on proposals.
• Order parts and coordinate logistics.
• Handle calls and enquiries professionally.
• Direct engineers to urgent jobs and re-prioritise as needed.
• Support engineers and apprentices with admin tasks.

Skills

Customer-facing office

Multi-tasking

Organised

Communication skills

Calm under pressure

CRM systems

Tools

Commusoft CRM

Job description

Office Manager – Heating & Plumbing Services | South West London (Full-Time, In-Office)

Ever wondered what it's like to be the person everyone on a busy team relies on? This could be it.

We're hiring an Office Manager for a well-established, reputable heating and plumbing services provider in South West London. The team is 16–18+ qualified engineers and around 6 apprentices, all backed by a small, close-knit office — and we're looking for the person who keeps it all running.

No two days look the same here. One minute you're juggling the diary for a full team of engineers, the next you're calming down a customer whose boiler's just packed in, chasing a part, or turning around a quote. If you love being the person who's five steps ahead of the chaos rather than three steps behind it, keep reading.

What you'll be doing

• Coordinating job scheduling and diary management across the engineering team
• Keeping customers in the loop proactively — not just when they chase you
• Owning our CRM (Commusoft): logging jobs, updating statuses, and helping roll out its full functionality across the office and field
• Putting together quotes and following up on proposals
• Ordering parts and coordinating logistics
• Fielding calls and enquiries, and resolving issues calmly and professionally
• Directing engineers to reactive/urgent jobs and re-prioritising on the fly
• Supporting engineers and apprentices with everyday admin and queries

What we're looking for

• Experience in a fast-paced, customer-facing office role within a service industry (B2C essential)
• No plumbing or heating background needed — the technical know-how already sits with the team
• A natural multi-tasker who thrives on staying ahead of a moving workload
• Calm, confident and professional under pressure, with quick-thinking instincts
• Comfortable picking up new systems fast — you'll be central to getting the most out of our CRM
• Strong written and verbal communication skills
• Highly organised, with a sharp eye for detail
• A genuine team player with a can-do attitude

What's on offer

Full training and a proper settling-in period while you learn the ropes, ongoing support from an experienced and long-standing team, and a role that sits right at the heart of the business — where the impact you make is visible from day one.

If this sounds like your kind of busy, we'd love to hear from you.