Office & Facilities Officer

NATO; Greater London; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Tax-free salary

Expatriation allowances and schooling

Private health insurance

NATO pension scheme

30 days annual leave + holidays

Flexible working conditions

Job summary

NATO DIANA is seeking an Office & Facilities Officer to oversee a broad range of services across its London, Tallinn, and Halifax offices. You will ensure safety, security, and efficient operations, liaising with IT and security teams to coordinate access, communications, and workplace services.

The role requires a degree or substantial experience, strong MS Office skills, and the ability to work in a multinational environment with a focus on policy adherence and continuous improvement.

Qualifications

• Bachelor's degree at a recognised university in a related discipline with 2 years of post-related experience OR six+ years of progressive expertise in relevant duties.
• Minimum 2 years of experience in office management, physical security, workplace services or facilities management in a multilateral or multicultural environment.
• Experience supporting facilities-related planning, risk management, health and safety, emergency preparedness, or business continuity.
• Experience developing, implementing, or maintaining policies, procedures, standards, or guidance documentation.
• Proven knowledge of MS Office suite (Word, Excel, Outlook and PowerPoint), as well as MS Teams and MS SharePoint.
• Minimum NATO languages levels: English Advanced in one, French Beginner in the other. NOTE: Most internal work in English.

Responsibilities

• Develop, maintain, and communicate DIANA-wide standards and guidance for office management and facilities services.
• Monitor facilities requirements, identify risks, and support policy compliance.
• Develop and coordinate DIANA's Office Safety, Security, and Emergency Response Plans across all locations.
• Collaborate with IT, security, and stakeholders on access control systems, CCTV, and workplace security.
• Maintain facilities information on internal platforms to support information management.
• Support office and facilities-related budget planning, expenditure tracking, and reporting.
• Oversee day-to-day operations of the DIANA London Office, ensuring a safe and professional working environment.
• Perform other related duties as required.

Skills

Office management

MS Office

Policy development

Security awareness

Stakeholder management

Education

Bachelor's degree in related discipline

6+ years experience in related duties (no degree optional)

Tools

MS Word

MS Excel

MS Outlook

MS PowerPoint

MS Teams

MS SharePoint

Job description

The post is budgeted from 1 January 2027, and the successful candidate is expected to start employment as soon as possible thereafter.

1. OVERVIEW OF DIANA

NATO DIANA is the Defence Innovation Accelerator for the North Atlantic, a NATO body dedicated to finding and accelerating innovation to provide decisive defence and security effects for the Alliance, while fostering deep-tech innovation. NATO DIANA is comprised of a Board of Directors, representing all 32 nations, and an operational team referred to as the DIANA Executive (DX). Operating from three offices in Europe and North America, the DX leverages a network of military end users, world-leading accelerator sites, test centres, professional mentors and experts, and Allied expertise to accelerate the most innovative technologies from across the NATO Alliance. DIANA is a dynamic, agile workplace, which strives for innovative thinking, diversity, and performance excellence across all teams. To achieve our mission, DIANA is committed to providing our people with an environment that is positive, inclusive and collaborative.

2. OVERVIEW OF THE ROLE

The Office & Facilities Officer supports the delivery of consistent office management and facilities services across DIANA's Executive Offices in London, Tallinn, and Halifax. The role oversees a broad range of office, facilities, and vendor management activities, including visitor access, workplace services, supplies, and proportionate physical security measures, while building effective relationships with internal and external stakeholders.

* Reserve candidates may be considered for similar posts in Estonia or Canada, if appropriate.*

Reporting to the Head of Safety, Security & Resilience.

Duties of this role include:

• Develop, maintain, and communicate DIANA-wide standards, policies, and guidance for office management and facilities services in coordination with counterparts across DIANA offices.
• Monitor facilities requirements, identify risks, and support compliance with applicable policies, procedures, and standards.
• Develop, maintain, and coordinate DIANA's office Safety, Security, and Emergency Response Plans across all office locations.
• Collaborate with IT, security, and other stakeholders on shared facilities-related services, including access control systems, CCTV, and workplace security measures, ensuring clear accountability and effective coordination.
• Maintain facilities-related information, guidance, and resources on DIANA's internal platforms to support consistent information management across all offices.
• Support office and facilities-related budget planning, expenditure tracking, and reporting
• Execute day-to-day operations of the DIANA London Office, ensuring a safe, professional, and effective working environment for staff and visitors, including but not limited to local incident and emergency response activities, office communications and workplace updates related to facilities, safety, and operational matters, overseeing the delivery of cleaning, maintenance, repair, access, and other workplace services.
• Perform any other related duties as may be required.

3. ROLE REQUIREMENTS, QUALIFICATIONS AND EXPERIENCE

ESSENTIAL

The incumbent must have:

• A minimum requirement of a Bachelor's degree at a nationally recognised/certified University in a related discipline and 2 years work experience in a post-related role OR exceptionally, the lack of a university degree may be compensated by at least 6 years extensive and progressive expertise in duties related to the function of the post.
• A minimum of 2 years of experience providing office management, physical security, workplace services or wider facilities management in a multilateral or multicultural environment.
• Proven experience supporting facilities-related planning, risk management, health and safety, emergency preparedness, or business continuity activities.
• Experience developing, implementing, or maintaining policies, procedures, standards, or guidance documentation.
• Proven knowledge of MS Office suite (Word, Excel, Outlookand PowerPoint), as well as MS communication/collaboration tools MS Teams and MS SharePoint.
• Possess the following minimum levels of NATO's official languages (English/French): V (Advanced") in one; and I (Beginner") in the other.

NOTE: Most of DIANA's internal work is conducted in the English language.

DESIRABLE

The following would be considered an advantage:

• Experience working in an international organisation, government, or public sector organizations
• Knowledge of NATO institutional framework, policies and procedures.

COMPETENCIES

The incumbent must demonstrate:

• Organizational and Environmental Awareness: Understands the wider mission and considers the impact of their actions on others.
• Initiative & Responsibility: Takes ownership and accountability.
• Adaptability & Flexibility: Embraces change, adjusts priorities as needed, and continues to deliver results in evolving environments.
• Customer Service Orientation: Provides timely, professional, and solution-focused support to all stakeholders.
• Planning & Prioritizing: Allocates time and resources effectively, balances competing priorities, and delivers work to agreed timelines.
• Teamwork: Collaborates openly and supports colleagues to achieve shared goals.
• Self-awareness and a Learning Mindset: Seeks opportunities to learn, reflects on experience, and applies learning to improve outcomes.

4. WHAT WE OFFER

• Genuinely meaningful work as part of the newest unit within the most successful alliance in history.
• Tax-free salary.
• Household and children's allowances and privileges for expatriate staff including expatriation and educational allowances (where applicable) and additional home leave.
• Excellent private health insurance scheme.
• NATO pension scheme.
• Generous annual leave of 30 days plus official holidays.
• Flexible working conditions and a smoke-free office in London.
• Opportunities for learning and development.

5. CONTRACT

In accordance with the NATO Civilian Personnel Regulations, the successful candidate will receive a definite duration contract of three years, which may be followed by an extension. If the successful applicant is seconded from the national administration of one of NATO's member States, a 3-year definite duration contract will be offered, which may be renewed for a further period of up to 3 years subject to the agreement of the national authority concerned. The maximum period of service in the post as a seconded staff member is six years.

Please note that we can only accept applications from nationals of NATO member countries.

Appointment will be subject to receipt of a security clearance (provided by the national Authorities of the selected candidate) and approval of the candidate's medical file by the NATO Medical Adviser.

7. ADDITIONAL INFORMATION

NATO is committed to diversity and inclusion, and strives to provide equal access to employment, advancement and retention, independent of gender, age, nationality, ethnic origin, religion or belief, cultural background, sexual orientation, and disability. NATO is committed to fostering an inclusive and accessible working environment, where all candidates living with disabilities can fully participate in the recruitment and selection process. If you require reasonable accommodation, please inform us during your selection process along with documented medical evidence to support your request. All NATO DIANA personnel are expected to conduct themselves in accordance with the current NATO Code of Conduct as agreed by the North Atlantic Council (NAC), and thus display the core values of integrity, impartiality, loyalty, accountability, and professionalism. The incumbent is required to be a resident in the host nation for the duration of their contract. DIANA has a flexible teleworking policy to permit working in office, at home, and across NATO Allied Nations subject to managerial approval.