Office Coordinator

TN United Kingdom; Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

An award-winning, market-leading firm is seeking a Business Support Coordinator to enhance their sales team. This dynamic role involves managing inboxes, allocating leads, and producing insightful reports, ensuring operational efficiency. The ideal candidate will thrive in a fast-paced environment, demonstrating strong Excel skills and a commitment to supporting team objectives. Enjoy a vibrant workplace culture with numerous benefits, including generous holiday allowances, private medical insurance, and exciting company incentives. If you're ready to contribute to a growing organization and make a meaningful impact, this opportunity is for you!

Benefits

25 days’ holiday plus bank holidays

Day off on your birthday

Cash plan for you and your children

Contractual sick pay

Private medical insurance after 5 years

Pension plan and life insurance

Holiday season bonus after 3 years

Profit share scheme

Cycle to work scheme

Free breakfast every Monday

Qualifications

• Strong experience with Microsoft Office, particularly expert-level Excel skills.
• Excellent attention to detail and data analysis capabilities.

Responsibilities

• Monitor the mailbox and process all emails continuously.
• Compile and analyze reports daily, weekly, and monthly.
• Support sales teams with system training and queries.

Skills

Microsoft Office

Excel

Data Analysis

Communication Skills

Time Management

Problem-solving

Job description

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Portfolio is proud to be representing our client, an award-winning, market-leading EAP, in their search for a Business Support Coordinator. This is an integral role within the sales team, ensuring the smooth day-to-day running of the department, managing the inbox, allocating leads, producing reports, and handling all associated admin tasks. You will be part of a small team working in a fast-paced environment; flexibility is essential due to the fluidity of the team – no two days will be the same! If you come from a sales administration or business support background, have good Excel skills, and enjoy a fast-paced role, apply today and we’ll be in touch!

Job Overview

Business Support Coordinators provide comprehensive administrative support to the sales teams, including preparing reports, allocating leads, maintaining operational procedures, managing data within the CRM system, and setting up new clients. This role involves allocating over 500 leads per month, processing more than 300 contracts, supporting the Business Support mailbox, and ensuring all tasks meet SLA standards. You will also support sales enablement and produce daily and weekly reports with trend analysis and MI data for senior management.

Day-to-Day Responsibilities

1. Ensure the mailbox is monitored continuously and all emails are processed.
2. Compile reports daily, weekly, monthly, quarterly, and annually, including analysis.
3. Manage incoming leads.
4. Process daily new business applications.
5. Support sales teams with system training and daily queries.
6. Monitor and allocate data records to ensure the sales team has sufficient data to work with.
7. Coordinate administrative needs of the sales and management teams as required.

Essential Skills and Competencies

• Strong experience with Microsoft Office, particularly Word, PowerPoint, and expert-level Excel skills.
• Excellent attention to detail with the ability to analyze and interpret data, including statistical analysis and problem-solving data errors.
• Team-oriented with a willingness to support colleagues.
• Experience working in a fast-paced organization.
• Energetic, committed, and adaptable, with enthusiasm for the role and company growth.
• Excellent interpersonal skills to build rapport and trust, fostering meaningful business relationships.
• Effective time management and organizational skills to accomplish objectives efficiently within deadlines.
• Practical application of commercial knowledge.
• Clear and concise communication skills, adaptable to different audiences.

Benefits

• 25 days’ holiday plus bank holidays.
• Day off on your birthday.
• Cash plan for you and your children.
• Holiday increases after 2 and 5 years of service.
• Contractual sick pay.
• Private medical insurance after 5 years of service.
• Pension plan and life insurance.
• Increased pension contributions after 5 and 7 years of service.
• Holiday season bonus after 3 years of service.
• Profit share scheme.
• Season ticket loan scheme.
• Cycle to work scheme.
• Access to Employee Assistance Programme.
• Free breakfast every Monday and social sessions on the last Friday of each month, called Fab Friday, with free food and drinks.
• Company incentives and discount schemes.