Office-Based Healthcare Technician

Csod; Burton upon Trent; On-site; GBP 25,000 - 34,000; Full time

Job summary

Sciensus is a leading European life sciences organisation with decades of experience, helping patients access beneficial treatments and digital tools. We are recruiting a Virtual Healthcare Technician to deliver high‑quality remote support, education and guidance, enabling patients to manage their treatment from home.

The role is 40 hours per week with shifts from 8am to 8pm in an office setting. You will conduct virtual consultations, support self‑administration, maintain records, and

Qualifications

• Experience in healthcare setting is required.
• Completion of the care certificate is required.
• Strong communication skills.
• Patient-focused mindset with a passion for delivering excellent care.

Responsibilities

• Deliver patient education and training via virtual platforms and telephone support.
• Support patients to self-administer treatments, including injections.
• Conduct virtual consultations and follow-up interactions aligned to patient pathways and protocols.
• Provide clear, compassionate communication to answer patient queries.
• Identify barriers to treatment adherence and escalate when needed.
• Monitor and report adverse events per governance and pharmacovigilance requirements.
• Maintain accurate patient records in electronic systems.
• Signpost patients to additional support services.
• Collaborate with clinical teams and seek guidance from qualified professionals.

Skills

Communication skills

IT literacy

Microsoft Office

Education

Care certificate

Job description

Burton on Trent, Staffordshire, United Kingdom

This is a fantastic opportunity to join our Virtual Healthcare Services andplay a key role in transforming patient care through digital innovation. As aVirtual Healthcare Technician, you’ll empower patients to take control of theirhealth by delivering high-quality remote support, education and guidance.

Working 40 hours per week with shifts between 8am - 8pm,you’ll be at the heart of improving patient outcomes, enhancing adherence totreatment and delivering a truly patient-centric experience — all from an office setting.

What you’llbe doing

• - Delivering patient education and training via virtual platforms and telephone support
• - Supporting patients to safely and confidently self-administer treatments, including injection techniques
• - Conducting virtual consultations and follow-up interactions aligned to patient pathways and protocols
• - Providing clear, compassionate communication to answer patient queries and address concerns
• - Identifying any barriers to treatment adherence and escalating where appropriate
• - Monitoring and reporting adverse events in line with clinical governance and pharmacovigilance requirements
• - Maintaining accurate, timely patient records within electronic systems
• - Signposting patients to additional support services where beneficial
• - Collaborating with clinical teams and seeking guidance from qualified professionals when needed

Who we’re looking for

You’ll be a caring and confident healthcare provider with a passion for making a meaningful impact on patients and theirfamilies.

You will need:

• · Experience working in a healthcare setting and completion of the care certificate
• · Strong communication skills with the ability to explain complex orsensitive information clearly
• · A patient-focused mindset with a passion for delivering excellent careand support
• · Confidence working independently, with the ability to recognise when toseek guidance
• · Good IT literacy, including Microsoft Office and digital systems
• · An understanding of basic clinical procedures and healthcare practices(training will be provided)
• · Resilience and adaptability in a fast-paced, virtual environment

What’s in it for you

• · The opportunity to be part of an innovative, digitally-led healthcareservice
• · A role where you can make a genuine difference to patient outcomes andexperience
• · Ongoing training and development to support your clinical andprofessional growth
• · A supportive team environment focused on collaboration and quality care
• · Exposure to a wide range of services, products and patient pathways

Who we are?

Sciensus is a leading European life sciences organisation with over 30 years ofexperience, helping over 240,000 patients a year gain access to beneficialtreatments and life-changing medicines. We empower patients with digital toolslike the Sciensus Intouch app, to take control of their treatments, report onsymptoms and quality of life, and access support through their care journey. Weblend this with personalised support services from our team of over 700licensed clinical staff. Whether we’re delivering cancer treatment in someone’shome or showing patients how to self-administer medicines, the human-touch carewe provide helps patients make the most of their treatment.

What do we offer?

We work hard to make sure colleagues feel motivated, developed,and recognised for the great work they do.

Offering a salary of £29,900, and a comprehensive benefitspackage, including:

• - 25 days annual leave plus bank holidays
• - Contribution based pension scheme
• - Employee benefits platform
• - Life insurance
• - Private medical insurance (after qualifying period)
• - Refer a friend scheme
• - Ongoing learning and development opportunities
• - Annual company event
• - Yearly pay reviews

Our Values

We are a Disability Confident Committed Employer who hassuccessfully gained the National Equality Standard (NES is the UK’s leadingEquity, Diversity and Inclusion standard which was developed by the UKGovernment and the CBI). We are committed to the fair treatment of allcandidates, regardless of race, gender, religion, sexual orientation, age ordisability. We welcome applications from all and we select candidates based onskills, qualifications, and experience. Please talk to us during the applicationprocess to discuss any reasonable adjustments you may require.

We are committed to achieving Net Zero and reducing our ecological footprintand constantly working on new initiatives, some of our more recent ones includeworking towards Level 2 in the Greener Pharmacy Toolkit and replacing many ofour vans with lower CO2 emission models. For information on other projects andour wider approach to sustainability please visit our corporate website.

The Process

One of the team will reach out for an initial screeningcalls before face to face interviews are arranged.

Start date - ASAP - subject to completion of pre-employment checks