Office Administrator - Transfusion Microbiology

NHS; London; On-site; GBP 24,000 - 27,000; Full time

Job summary

NHS Blood and Transplant seeks an administrative support member for the Microbiology Services Clinical Team. The position involves maintaining case files, managing communications with donors, and providing high-quality administrative support. Opportunities for personal development in a diverse and inclusive workplace are emphasized, alongside a competitive salary and generous benefits.

Benefits

27 days annual leave plus Bank Holidays

NHS pension scheme

Continuous learning and development opportunities

Qualifications

• GCSEs in English and Maths required.
• ECDL or equivalent required.
• Experience in a busy office environment preferred.

Responsibilities

• Provide comprehensive administrative support to the Clinical Team.
• Maintain case files with high accuracy and confidentiality.
• Assist in managing communication with donors and agencies.

Skills

Communication

Customer Service

Data Entry

Education

GCSE grade C or above including English and Maths

European Computer Driving Licence (ECDL) or similar qualification

Tools

Microsoft Office (Word, Excel, PowerPoint)

Job description

Job summary

This is an exciting opportunity to join a small multi-disciplinary team, including doctors, nurses and other health care professionals where the role you perform will directly contribute to saving and improving patients lives.

Your work will be varied and interesting and you will use your customer/communication skills to enhance the high-quality service that our team provides to a range of agencies including blood/tissue donors, hospitals, organ donation teams and other NHS and government agencies across England.

You will be a member of a team that is one of NHSBTs primary links to donors and hospitals, interpreting their needs, managing communication and providing a high-quality service to hospitals and the patients they serve, as well as to blood, tissue and organ donors whose altruistic donations form the foundation of our service.

As a department we believe in personal development, and you will have the opportunity to enhance your knowledge and understanding of the NHS Blood & Transplant by attending interesting monthly lunchtime lectures on everything from clinical case updates to Zika virus.

The working hours for this role are flexible between 30 and 37.5 hours per week.

Main duties of the job

In this role you will be responsible for providing a comprehensive administrative support to the Microbiology Services Clinical Team, acting as a liaison point for donors, other NHS organisations and various external agencies at all levels. Your duties will include:

• Maintaining case files and working systems with a high degree of accuracy and in accordance with clinical governance guidelines, maintaining strict confidentiality at all times
• Searching various data sources and compiling information for case files
• Data entry ensuring all records are up to date and accurate
• Receiving and making telephone calls, assessing and prioritising importance
• Dealing with queries and requests for information from donors, clinicians and various other agencies Undertaking routine correspondence
• Maintaining manual and electronic filing systems
• General office duties for example photocopying and scanning documents.
• Providing a high quality administrative support including: producing a weekly schedule of available clinicians, managing a bring forward filing system and organising patient referrals
• Communicating on many different levels with multi disciplinary teams.

About us

It takes all types of people to deliver the kind of service that saves and improves lives. At NHS Blood and Transplant, you'll join a team of more than 6,000 people who are making a genuine difference to communities, families, friends, relatives and more across the UK. We play a unique and special role in the NHS by helping people do something extraordinary- donate blood, blood products, organs, tissues, or stem cells to save someone in need.

Our three core values are what set us apart. They guide and inspire everything we do. By being caring, expertly meeting the needs of our patients and our people, and accepting nothing less than the best quality, we can do extraordinary work and help our people to do something extraordinary in their career, too. Three small words, one big difference - Caring, Expert and Quality. Together we'll save and improve more lives than ever.

You will join us on our journey to create an inclusive workplace and aim to reflect the diverse communities we work with, and we positively encourage applications from all sectors of the community.

Details Date posted

05 June 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year in accordance with 2025-2026 pay scales + HCAS where applicable

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

006632

Job locations

NHSBT - Colindale

Charcot Road

London

NW9 5BG

Job description Job responsibilities

What we offer:

NHSBT promotes flexible working opportunities where the role will allow.

27 days annual leave (pro rata for part-time) plus Bank Holidays, increasing to 29 days after 5 years’ service and to 33 days after 10 years.

NHS pension scheme. The NHS Pension Scheme is a defined benefit scheme (not dependent on investment returns) Further details and outline of benefits can be found at: www.nhsbsa.nhs.uk/pensions

We’ve fostered a culture of continuous learning where colleagues are well-led, engaged, and encouraged to grow. We support you in reaching your full potential, both in your current role and future career. Our Thrive program embodies our commitment to learning and development, offering a wide range of activities to support your personal and professional growth. It’s open to everyone at NHSBT, ensuring you have the resources to succeed and shine in your role.

Job description Job responsibilities

What we offer:

NHSBT promotes flexible working opportunities where the role will allow.

27 days annual leave (pro rata for part-time) plus Bank Holidays, increasing to 29 days after 5 years’ service and to 33 days after 10 years.

NHS pension scheme. The NHS Pension Scheme is a defined benefit scheme (not dependent on investment returns) Further details and outline of benefits can be found at: www.nhsbsa.nhs.uk/pensions

We’ve fostered a culture of continuous learning where colleagues are well-led, engaged, and encouraged to grow. We support you in reaching your full potential, both in your current role and future career. Our Thrive program embodies our commitment to learning and development, offering a wide range of activities to support your personal and professional growth. It’s open to everyone at NHSBT, ensuring you have the resources to succeed and shine in your role.

Person Specification Qualifications Essential

• Minimum of GCSE grade C or above including English and Maths or equivalent qualification OR equivalent experience in a similar role
• European Computer Driving Licence (ECDL) (part I & II) or ITQ2, or CLAIT II, or RSA III text or word processing OR demonstrable workplace experience
• Demonstrates commitment to own continuous learning and development

Experience Essential

• Experience of working in a busy office environment, using office equipment, handling conflicting deadlines and priorities
• Experience of working with information technology using Microsoft Office packages (Word, Excel and PowerPoint), or equivalent Systems

Person Specification Qualifications Essential

• Minimum of GCSE grade C or above including English and Maths or equivalent qualification OR equivalent experience in a similar role
• European Computer Driving Licence (ECDL) (part I & II) or ITQ2, or CLAIT II, or RSA III text or word processing OR demonstrable workplace experience
• Demonstrates commitment to own continuous learning and development

Experience Essential

• Experience of working in a busy office environment, using office equipment, handling conflicting deadlines and priorities
• Experience of working with information technology using Microsoft Office packages (Word, Excel and PowerPoint), or equivalent Systems

Employer details Employer name

NHS Blood and Transplant

Address

NHSBT - Colindale

Charcot Road

London

NW9 5BG

Employer's website

https://www.nhsbt.nhs.uk/ (Opens in a new tab)

Employer details Employer name

NHS Blood and Transplant

Address

NHSBT - Colindale

Charcot Road

London

NW9 5BG

Employer's website

https://www.nhsbt.nhs.uk/ (Opens in a new tab)