Office Administrator - Transfusion Microbiology

NHS Blood and Transplant; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

Une opportunité passionnante pour rejoindre l'équipe de NHS Blood and Transplant en tant qu'assistant administratif. Le rôle implique de fournir un soutien essentiel à l'équipe tout en interagissant avec divers intervenants. Vous contribuerez directement à améliorer la qualité du service fourni aux donneurs et aux hôpitaux, avec un engagement envers votre développement professionnel.

Benefits

27 jours de congés annuels et jours fériés

Pension du NHS

Culture d'apprentissage continu

Qualifications

• Expérience en environnement de bureau dynamique.
• Familiarité avec les opérations administratives et la gestion des priorités.
• Engagement envers l'apprentissage continu.

Responsibilities

• Fournir un soutien administratif complet à l'équipe clinique.
• Maintenir les dossiers et systèmes avec précision.
• Gérer les communications avec les donneurs et les hôpitaux.

Skills

Communication

Organisation

Gestion du temps

Education

GCSE grade C or above

ECDL, ITQ2, CLAIT II or RSA III

Tools

Microsoft Office (Word, Excel, PowerPoint)

Job description

This vacancy is not eligible for Visa Sponsorship. Please do not apply unless you have another means of establishing a right to work.

Job Summary

This is an exciting opportunity to join a small multi-disciplinary team, including doctors, nurses and other health care professionals where the role you perform will directly contribute to saving and improving patients’ lives.

Your work will be varied and interesting and you will use your customer/communication skills to enhance the high-quality service that our team provides to a range of agencies including blood/tissue donors, hospitals, organ donation teams and other NHS and government agencies across England.

You will be a member of a team that is one of NHSBTs primary links to donors and hospitals, interpreting their needs, managing communication and providing a high-quality service to hospitals and the patients they serve, as well as to blood, tissue and organ donors whose altruistic donations form the foundation of our service.

As a department we believe in personal development, and you will have the opportunity to enhance your knowledge and understanding of the NHS Blood & Transplant by attending interesting monthly lunchtime lectures on everything from clinical case updates to Zika virus.

The working hours for this role are flexible between 30 and 37.5 hours per week.

Main duties of the job

In this role you will be responsible for providing a comprehensive administrative support to the Microbiology Services Clinical Team, acting as a liaison point for donors, other NHS organisations and various external agencies at all levels. Your duties will include:-

• Maintaining case files and working systems with a high degree of accuracy and in accordance with clinical governance guidelines, maintaining strict confidentiality at all times
• Searching various data sources and compiling information for case files
• Data entry ensuring all records are up to date and accurate
• Receiving and making telephone calls, assessing and prioritising importance
• Dealing with queries and requests for information from donors, clinicians and various other agencies Undertaking routine correspondence
• Maintaining manual and electronic filing systems
• General office duties for example photocopying and scanning documents.
• Providing a high quality administrative support including: producing a weekly schedule of available clinicians, managing a bring forward filing system and organising patient referrals
• Communicating on many different levels with multi disciplinary teams.
  
  

About You

Experience and Knowledge

• Experience of working in a busy office environment, using office equipment, handling conflicting deadlines and priorities
• Experience of working with information technology using Microsoft Office packages (Word, Excel and PowerPoint), or equivalent Systems
  
  

Qualifications And Training

• Minimum of GCSE grade C or above including English and Maths or equivalent qualification OR equivalent experience in a similar role
• European Computer Driving Licence (ECDL) (part I & II) or ITQ2, or CLAIT II, or RSA III text or word processing OR demonstrable workplace experience
• Demonstrates commitment to own continuous learning and development
  
  

Please view the attached recruitment profile which is a summary of the detailed Job Description and Person Specification for the full personal attributes we require for the role. You will need to demonstrate these throughout the recruitment process.

About Us

It takes all types of people to deliver the kind of service that saves and improves lives. At NHS Blood and Transplant, you’ll join a team of more than 6,000 people who are making a genuine difference to communities, families, friends, relatives and more across the UK. We play a unique and special role in the NHS by helping people do something extraordinary- donate blood, blood products, organs, tissues, or stem cells to save someone in need.

Our three core values are what set us apart. They guide and inspire everything we do.

By being caring, expertly meeting the needs of our patients and our people, and accepting nothing less than the best quality, we can do extraordinary work and help our people to do something extraordinary in their career, too. Three small words, one big difference - Caring, Expert and Quality. Together we'll save and improve more lives than ever.

You will join us on our journey to create an inclusive workplace and aim to reflect the diverse communities we work with, and we positively encourage applications from all sectors of the community.

What We Offer

• NHSBT promotes flexible working opportunities where the role will allow.
• 27 days annual leave (pro rata for part-time) plus Bank Holidays, increasing to 29 days after 5 years’ service and to 33 days after 10 years.
• NHS pension scheme. The NHS Pension Scheme is a defined benefit scheme (not dependent on investment returns) Further details and outline of benefits can be found at: www.nhsbsa.nhs.uk/pensions
• We’ve fostered a culture of continuous learning where colleagues are well-led, engaged, and encouraged to grow. We support you in reaching your full potential, both in your current role and future career. Our Thrive program embodies our commitment to learning and development, offering a wide range of activities to support your personal and professional growth. It’s open to everyone at NHSBT, ensuring you have the resources to succeed and shine in your role.
  
  

This vacancy will close at 23:59 on Thursday 12 June 2025.

Interview date to be confirmed.

For informal enquiries please contact Vince Divine, Office Manager Microbiology Services Office, via email at