Office Administrator/Customer Service

JACKSON PLUMBING & HEATING SERVICES; England; On-site; GBP 23,000 - 26,000; Full time

Job summary

JACKSON PLUMBING & HEATING SERVICES seeks an Office Administrator/Customer Service representative in Hove. The role involves supporting office operations, customer communication, and document management. Candidates should possess strong organizational skills and a background in administration, ideally within construction. The company promotes a supportive environment, offering competitive salary and benefits including a pension scheme and training opportunities.

Benefits

Company pension

Free parking

On-site parking

28 days holiday (including bank holidays)

Opportunities for training and career development

Qualifications

• Proven experience in an administrative role preferred in a construction context.
• Strong proficiency in Microsoft Office and accounting software.
• Ability to work independently and as part of a team.

Responsibilities

• Provide administrative support to the Office Manager and Directors.
• Manage customer enquiries and maintain accurate records.
• Assist with invoicing, purchase orders, and office supply management.

Skills

Organisational skills

Communication

Interpersonal abilities

Multitasking

Education

GCSE

3 years in accounting

Tools

Microsoft Office

CRM Software

Accounting Software

Job description

Job Description:

Job information Office Administrator/Customer Service from the Company JACKSON PLUMBING & HEATING SERVICES, this latest Office Administrator/Customer Service job vacancy is located in the city Hove BN3 7ET located in the country United Kingdom . This latest job opening is open to job seekers who have the latest education / graduate GCSE . Job Vacancies in this Administration field have been opened and published up to the specified time.

Job Responsibility:

About Us

Jacksons Plumbing & Heating is a well-established and respected local company delivering high-quality plumbing and heating services to residential and commercial clients. We pride ourselves on our customer service, professional standards, and supportive team environment.

We are currently seeking a highly organised and motivated Office Administrator to join our team. This role is critical in supporting the Office Manager and Company Directors in the smooth running of daily operations.

Key Responsibilities

• Provide administrative support to the Office Manager and Directors
• Answer incoming phone calls and emails, and handle customer enquiries professionally
• Schedule appointments and manage calendars for engineers and company leaders
• Maintain accurate records, files, and databases (including job logs and client information)
• Assist with invoicing, purchase orders, and supplier communication
• Manage office supplies and general office upkeep
• Support with HR administration including timesheets, holiday tracking, and onboarding
• Help coordinate health & safety compliance documentation and certification renewals
• Perform other general administrative duties as required

Requirements

• Proven experience in an administrative role (preferably in a construction or trade-based business)
• Strong organisational and multitasking skills
• Excellent communication and interpersonal abilities
• Proficient in Microsoft Office (Word, Excel, Outlook) and comfortable using CRM or job management software
• Ability to work independently and as part of a small, friendly team
• Trustworthy, punctual, and professional at all times

Preferred Qualifications

• Experience in the plumbing, heating, or construction industry
• Familiarity with accounting or job scheduling software (e.g. Xero, SimPRO, ServiceM8)

What We Offer

• Competitive salary based on experience
• Friendly, supportive working environment
• Opportunities for training and career development
• 28 days holiday (including bank holidays)
• Pension scheme

Job Type: Full-time

Pay: £23,500.00-£26,000.00 per year

Additional pay:

• Yearly bonus

Benefits:

• Company pension
• Free parking
• On-site parking

Schedule:

• Flexitime
• Monday to Friday
• No weekends

Experience:

• Accounting: 3 years (required)

Work Location: In person

Keywords : Hove jobs
Closed Date : 2025-07-11