Medical Receptionist

Nhs View All Jobs; East Finchley; Vor Ort; GBP 18.000 - 24.000; Vollzeit

Zusammenfassung

Torrington Park Group Practice in North Finchley is seeking a receptionist to support the general front-desk duties. You will welcome patients, manage appointments on the computerised system, and direct queries efficiently while maintaining a courteous, professional image.

The role requires strong communication, keyboard skills, and experience with EMIS Web and Docman. You will work within a team, support practice administration, and help ensure smooth patient flow.

Qualifikationen

• GCSE Maths and English grade C or above or equivalent.
• Experience using EMIS Web and Docman systems.
• Strong written and verbal communication skills.
• Excellent keyboard skills.
• Clear and legible handwriting.
• Friendly, approachable demeanor.

Aufgaben

• Provide reception service to patients and visitors.
• Organise appointments using computerised system, monitor rota.
• Take accurate messages and relay to clinicians.
• Maintain records and archiving.
• Provide IT support and troubleshooting.
• Handle payments and issue receipts.

Kenntnisse

Communication

Keyboard skills

Handwriting clarity

Teamwork

Time management

Adaptability

Ausbildung

GCSE Maths and English

Tools

EMIS Web

Docman

Office IT

Jobbeschreibung

Undertake general reception and administrative duties. To receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone Main duties of the job

Main Duties

• Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice
• Organise appointments on the computerised appointments system, maintaining an awareness of the partners rota and prevailing conditions that could affect the optimum management of appointments.
• Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.
• Take accurate messages, assessing their urgency, and passing on the information appropriately to doctors, nurses and other staff attached to the practice
• Use tact, diplomacy and care when dealing with patients who may be upset, including those who may react aggressively or abusively
• To undertake a variety of administrative tasks adhering to set practice protocols and to implement and initiate new policies where necessary
• Cover where necessary in the absence of other receptionists/administrators on sick or annual leave etc.
• Undertake general administrative duties.
• To undertake any other duties which may reasonably be delegated by the Partners and the Practice Manager, Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice
• Make appointments and check in patients on the computerised appointments system, maintaining an awareness of the partners rota and prevailing conditions that could affect the optimum management of appointments.
• Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.
• Advise new patients of the registration process. Register patients appropriately, including the forwarding/receipt of patients records and amendment and updating of patient details and direct to appropriate waiting area
• Take accurate messages, assessing their urgency, and passing on the information appropriately to doctors, nurses and other staff attached to the practice
• Prepare repeat prescriptions and record them on the computer following practice protocols, being aware of the restrictions applied to the controlled drugs issuing and collection procedures
• File and archive records, letters and reports
• Arrange appointments and transport for patients, including emergency transport arrangements
• Sort incoming and outgoing mail, emails and faxes as necessary
• Ensure timely and appropriate transportation or postage of samples/ specimens to hospital
• Use tact, diplomacy and care when dealing with patients who may be upset, including those who may react aggressively or abusively
• Provide IT support and troubleshooting for the practice.
• Receive payments from patients and record accurately in cash receipt books and provide receipts
• To undertake a variety of administrative tasks adhering to set practice protocols and to implement and initiate new policies where necessary
• Be aware of external organisations and their relationship with the practice e.g. Barnet Federation Hub and choose and book system
• Keep the reception office, records and waiting rooms tidy and undertake any other tasks which contribute to the smooth and efficient organisation of these areas
• Cover where necessary in the absence of other receptionists/administrators on sick or annual leave etc.
• Attend suitable training sessions or courses, approved by the Practice Manager, in order to enhance skills and knowledge including online training through Blue Stream Academy.
• Undertake general administrative duties.
• To undertake any other duties which may reasonably be delegated by the Partners and the Practice Manager
• Office administration knowledge and experience using EMIS Web & Docman systems.
• Excellent written and verbal communication skills, including the ability to draft correspondence.
• Excellent keyboard skills.
• Clear and legible handwriting.
• Have a friendly, approachable demeanour.
• Ability to record information accurately and correctly.
• Ability to work under own initiative and as a member of a team member.
• Ability to prioritise work to achieve deadlines.
• Ability to maintain a positive attitude to work demands.
• Adaptable to change / Flexibility.

Desirable

• Experience of working in GP practice or Primary care.

Qualifications Essential

• GCSE Maths and English grade C and above or equivalent

Desirable

• Customer Service or administrator qualification

Person Specification Experience Essential

• Office administration knowledge and experience using EMIS Web & Docman systems.
• Excellent written and verbal communication skills, including the ability to draft correspondence.
• Excellent keyboard skills.
• Clear and legible handwriting.
• Have a friendly, approachable demeanour.
• Ability to record information accurately and correctly.
• Ability to work under own initiative and as a member of a team member.
• Ability to prioritize work to achieve deadlines.
• Ability to maintain a positive attitude to work demands.
• Adaptable to change / Flexibility.
• Experience of working in GP practice or Primary care.
• GCSE Maths and English grade C and above or equivalent
• Customer Service or administrator qualification

Torrington Park Group Practice is a 4 partner training practice in North Finchley located in a purpose build health centre just off the High Street. The practice is well established in the community and serves around 12,200 patients.