Office Administrator

WRc Group; Swindon; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Life assurance

Flexible benefits programme

Job summary

Water Research Centre (WRc) is seeking an experienced Office Administrator to provide high-level customer service and administrative support in Swindon (SN5 8YF). The role is 100% office-based, full-time (37 hours/week) from Monday to Friday, with commutable distance required.

Key duties include managing the reception, handling calls and deliveries, and maintaining the Admin and Knowledge Store inboxes. The ideal candidate will have proven office experience, strong organisation, and MS Office

Qualifications

• Demonstrable experience in a similar position mandatory.
• Reliable with a keen eye for detail.
• Methodical and proactive, with outstanding organisation and time management skills.
• Confident communicator.
• Excellent MS Office knowledge mandatory; comfort with other software preferable.

Responsibilities

• Maintaining a clean and presentable reception area.
• Providing reception cover 10am–3pm in Swindon.
• Answering switchboard, directing calls and handling enquiries.
• Covering site intercom and vehicle flow.
• Handling deliveries in and out of the office.
• Managing Admin inbox and ensuring timely responses; escalate when needed.
• Managing Knowledge Store inbox and processing orders.

Skills

MS Office

Communication

Reception duties

Time management

Job description

The Vacancy

We are seeking an experienced Office Administrator to provide high levels of customer service and administrative support to our team and visitors to our office in Swindon (SN5 8YF).

This is a full time permanent role, Monday - Friday (37 hours per week). The role is 100% office based and you must live within a commutable distance to the office.

Responsibilities

• Ensuring the reception area and post room are always clean and presentable.
• Providing reception area cover at Swindon between the hours of 10am and 3pm
• Answering WRc’s switchboard phone, directing calls, taking messages and dealing with enquiries efficiently
• Providing cover for the site intercom and incoming vehicles.
• Providing cover for incoming and outgoing deliveries.
• Ownership of the Admin inbox, responsible for monitoring and clearing enquiries in a timely manner and following through to completion. Escalating where appropriate.
• Daily management and ownership of the Knowledge Store inbox, responsible for monitoring and sending out orders made on WRc’s Knowledge store.

Person specification

• Demonstrable experience in a similar position is mandatory.
• Reliable with a keen eye for detail.
• Methodical and proactive, with outstanding organisation and time management skills.
• Confident communicator.
• Excellent MS Office package knowledge mandatory, comfort with other software is preferable.

Salary and benefits

• £26,000 per annum
• Life assurance
• A flexible benefits programme

Full Job Description Attached

#Administrator

About Us

Water Research Centre (WRc) is an independent centre of excellence for innovation and growth that boasts more than 90 years of delivering leading, technical research and innovation services to the global water, waste management and energy sectors. Its subsidiary business, Cognica, is a leading provider of intelligent information-management solutions and services to the construction and estate-management markets. The businesses are based in Swindon, UK.

WRc’s 170 employees bring a shared purpose of discovering and delivering new and exciting solutions that enable clients to meet the challenges of the future. In addition to its wide breadth of services in water, WRc is also home to the National Centre for Environmental Toxicology, an expert team of scientists and toxicologists offering a toxicology-on-demand subscription service.

The company is renowned for its ability to address global issues, including climate change, green growth and water and sanitation services, through applied engineering excellence, highlighted through its tagline, “innovation through collaboration”.

WRc is part of the RSK Group, a leading integrated environmental, engineering, and technical services business providing dynamic, multidisciplinary services to a wide range of sectors. RSK was founded in 1989 and has grown considerably since then.

At RSK, we operate as a group of businesses that work together seamlessly, aiming for growth through diversification. Our strategy helps us build a strong and resilient business, capable of weathering external challenges, while also providing greater value to our clients and more opportunities for our employees.

Since the beginning, our philosophy has remained the same: employ, develop and reward talented individuals. People are crucial to our company, and we recognise that our success hinges on our colleagues' growth. We're committed to preserving RSK's people-first culture, promoting innovation, and fostering a supportive and caring environment for collaboration. At RSK, we want you to be part of our successes and help you reach your career aspirations. We take pride in offering employees fulfilling and challenging careers by promoting ongoing growth and empowering individuals to excel.

We are committed to fostering an inclusive workplace that welcomes individuals from all backgrounds, experiences, and perspectives. We firmly believe that embracing and celebrating the diversity in our workforce makes us a stronger and more innovative company.

By providing workplace adjustments, we make it easier for people to confidently explore and pursue our career opportunities and recognise that flexibility is key to fostering a dynamic and thriving workplace. Many of our office-based positions benefit from a flexible working arrangement, allowing our team members to achieve a balance between professional and personal commitments.

We actively encourage applications from candidates of all genders, races, ethnicities, ages, neurotypes, religions or beliefs, sexual orientations, and those with disabilities.

If you're passionate about making a difference, join us as we work together to build a brighter, more equitable, and sustainable future for all. Do you have what it takes?