Office Administrative Assistant

Ison Harrison Solicitors; Tees Valley; On-site; GBP 14,000 - 17,000; Full time

Job summary

Ison Harrison Solicitors in Middlesbrough is recruiting an Administrative Assistant to provide day-to-day administrative support to senior fee earners and caseworkers, including audio typing, file management and helping with matter progression.

No prior legal experience required; training provided. You will handle post, scanning, reception duties, calls, appointments and general office tasks to help ensure smooth daily operations.

Qualifications

• No legal or office experience required.
• Willingness to learn and strong work ethic.
• Excellent client care and telephone manner.
• Clear written and verbal communication.
• Ability to meet deadlines and work accurately.

Responsibilities

• Dealing with high volume of telephone calls (inward and outward).
• Administrative and secretarial support.
• Audio typing from dictation.
• Producing documents from Case Management System.
• Keeping clients and other parties updated on progress.
• Scanning, sorting post and filing documents.
• Assisting lawyers with matters from file opening to archiving.

Skills

Client care

Communication

Telephone manners

Written letters

Attention to detail

Time management

Organising tasks

Working under pressure

Initiative

Team player

Willingness to learn

Job description

Ison Harrison Solicitors, the Yorkshire Law Firm, employs 450+ people across 30 offices.

We are 100% employee-owned, so each employee has a part to play in shaping the future of the firm. Employee-ownership also means that profit share payments are distributed, tax-free, to employees with 12+ months’ service at the end of our financial year.

Employees are encouraged to Join in, Influence and Benefit.

Please see our Benefits page for details of our profit share scheme and other Employee Benefits.

Our values are: 100%; Responsible; Supportive; Adaptable; Open & Transparent; Progressive; Community and Authentic. These values are at the heart of everything we do, when dealing with both clients and colleagues.

We are currently recruiting for an Administrative Assistant to be based at our Middlesbrough office. This varied role will involve providing day-to-day administrative support to senior fee earners and caseworkers, including audio typing, file management and assisting with the progression of matters. The role will also support the wider Middlesbrough branch across a number of departments and will include responsibilities such as handling post, scanning and document management, reception duties, answering telephone calls, arranging appointments and providing general office support to help ensure the smooth day-to-day running of the office.

Previous experience is not essential and we are happy to train and develop someone with little or no legal or office experience providing there is a willingness and ability to learn coupled with a strong work ethic. Although this is not a secretarial vacancy, we will consider applicants with secretarial experience who are happy to undertake reception and administration duties and have a hands‑on approach to work.

The successful applicant will have excellent client care skills and be able to deal in a friendly but professional way with clients and other visitors to the office. They will be able to communicate clearly, both verbally and in writing, and will have an excellent telephone manner. Accuracy and attention to detail are essential as is the ability to work quickly and efficiently to ensure deadlines are met and our excellent client care standards are maintained.

KEY TASKS

• Dealing with a high volume of telephone calls (inward and outward).
• Administrative and secretarial support.
• Audio typing from dictation
• Producing documents from the Case Management System.
• Keeping clients and other parties updated with progress of matters.
• Scanning, sorting post, copying and filing documents.
• Assisting lawyers with matters at all stages of the transaction, from file opening to archiving in accordance with office and accounts procedures.

KEY SKILLS – ESSENTIAL

• Professional and friendly client care.
• Clear communication to deal with clients and other parties face to face and by telephone.
• Excellent telephone manner.
• Good written communication to produce clear and accurate letters and legal documents.
• Ability to learn quickly.
• Ability to work accurately in accordance with procedures and processes.
• Ability to organise and prioritise work, under supervision, to meet clients’ expectations and matter deadlines.
• Ability to work under pressure
• Ability to work on own initiative as appropriate and a member of a team.
• Flexible and ‘can do’ attitude with a willingness to learn.

EXPERIENCE

• legal or office experience is not required, however is advantageous.

SALARY

NLW

LOCATION

Cleveland Business Centre, Watson Street, Middlesbrough, TS1 2RQ