Ocean Freight Coordinator

NX GROUP (NIPPON EXPRESS GROUP); Uxbridge; On-site; GBP 28,000 - 42,000; Full time

Benefits offered by this job

Private healthcare

25 days holiday

Collaborative work environment

Exposure to international markets

Stable position

Job summary

Nippon Express Group in the United Kingdom is seeking an Ocean Coordinator to own end-to-end ocean import/export shipments, ensure accurate documentation, and deliver exceptional service to customers and overseas offices.

The role requires practical experience in ocean freight, strong digital skills, and the ability to thrive in a fast-paced environment while maintaining precise records and proactive issue resolution.

Qualifications

• Experience in ocean freight or logistics with knowledge of import/export processes.
• Strong digital skills and proficiency in Microsoft Office and logistics systems.
• Able to communicate clearly under pressure and stay organized in a fast-paced environment.

Responsibilities

• Take full ownership of end-to-end ocean freight shipments (FCL/LCL) and ensure timely documentation.
• Maintain proactive communication with customers and overseas offices to provide updates and resolve issues.
• Track ETDs and milestones, ensuring real-time data accuracy in systems.
• Collaborate with agents, carriers, and customs authorities to maintain high service levels.
• Prepare transport documents and ensure records meet compliance standards.
• Process supplier invoices to support accurate accruals and prevent overdue accounts.

Skills

Ocean freight

Import/Export processes

Customer service

Attention to detail

Tools

Microsoft Office

Job description

Nippon Express Group is one of the leading global logistics service providers whose Japanese corporation is headquartered in Tokyo. Our services range from air and ocean freight forwarding to cargo, removal services and warehouse operations. The company has numerous freight centers, warehouses and provides logistics services in over 45 countries on six continents with a global network of over 70,000 employees. The logistics focus is mainly on automotive and fashion industries, pharmaceutical products and further consumer goods. Within the past years Nippon Express has been on a continuous growth path and we are looking for new talents to join our mission.

As an Ocean Coordinator, you'll take full ownership of ocean import and export shipments from start to finish - ensuring seamless operations, accurate documentation, and exceptional service at every stage. You'll thrive in a fast paced environment where problem solving, coordination, and customer focus come together to create real impact.

If you bring energy, precision, and a passion for logistics, this is your chance to join the vessel and drive our ocean operations forward.

Requirements

What you´ll do?

• Manage end‑to‑end ocean freight: Take full ownership of FCL and LCL import and export shipments, coordinating with overseas offices, ensuring timely documentation, accurate costing, and proactive customer updates.
• Build strong customer relationships: Communicate clearly and proactively, resolve issues efficiently, and provide practical, customer focused solutions that strengthen trust.
• Monitor shipment progress: Track and manage ETDs and shipment milestones, keeping internal systems up to date with accurate, real time information.
• Collaborate with global partners: Work closely with agents, shipping lines, customs authorities, and other logistics partners to ensure smooth operations and high service performance.
• Prepare and control documentation: Issue and manage transport documents, maintain electronic shipment data, and ensure all records meet compliance and operational standards.
• Ensure accurate billing: Prepare final invoices, validate costs against agreements and shipment files, and process supplier invoices promptly to support correct accruals and prevent overdue accounts.

What You'll Bring:

• Experience in ocean freight: Practical background in ocean freight or logistics, with a solid understanding of import and export processes.
• Strong digital skills: Confidence using Microsoft Office and logistics systems, with a sharp eye for accuracy and detail.
• Ability to thrive under pressure: Comfortable working in a fast paced environment, staying organized, and communicating clearly and confidently.
• A proactive, solution focused mindset: Hands on, resourceful, and always looking for ways to improve processes and deliver better results.

Benefits

What we offer

• Competitive salary and benefits package including private healthcare
• 25 days holiday
• A collaborative and supportive work environment
• Exposure to international markets and logistics networks
• Stable position within a global top 5 Forwarder
• Newly built office facilityFree parking

If you bring strong operational focus, accuracy in documentation, and a commitment to smooth customer shipments, we invite you to chart the next course in your ocean export career. Join the NX Group and help us drive the future of Ocean Freight Forward.