Ocean Export Specialist — Freight, Data & Customer Care

Expeditors; Greater London; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Private Medical Insurance

Pension Scheme

Life Assurance

Bike to work scheme

Employee Stock Purchase Plan

Training and Personnel Development

Job summary

Expeditors is seeking an Ocean Export professional in Greater London to ensure timely freight movement and provide exceptional customer service. You will handle data entry, track shipments, and maintain compliance with internal and external regulations.

The role emphasizes process improvement, timely communication, and coordination within a fast-paced logistics team, with opportunities for growth and development within Expeditors.

Qualifications

• Previous experience within Ocean Export is required.
• 6 months to 1 year related experience and/or training; or equivalent combination of education and experience
• Understanding of ocean documentation process a plus
• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
• Pro-active, strong organizational skills
• Hazardous Materials certification (preferred)

Responsibilities

• Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Ocean Export Department.
• Ensure smooth and timely freight process flow.
• Ensure accurate and timely data entry into our operational system.
• Track and Trace Ocean Export Files and reporting.
• Meet compliance at all times to regulations internal and external in accordance with government regulations.
• Understand department process flow, and looking for best practices to improve operational efficiency and productivity.
• Ensure all customers standard operating procedures in place and updated in the DLSOPs.
• Overseas communications, timely responses to emails and requests (internal and external).
• Escalation of problems to Management when necessary.

Skills

Customer service

Operational excellence

Reliability

Collaboration

Communication

Culture

Personal growth

Shipment processing

Data entry

Billing and accounting

Job description

Expeditors is seeking an Ocean Export professional in Greater London to ensure timely freight movement and provide exceptional customer service. You will handle data entry, track shipments, and maintain compliance with internal and external regulations.

The role emphasizes process improvement, timely communication, and coordination within a fast-paced logistics team, with opportunities for growth and development within Expeditors.