Occupational Health Operational Lead

Nottingham; Nottingham; Hybrid; GBP 36,000 - 47,000; Full time

Benefits offered by this job

Hybrid working

30 days holiday plus bank holidays

Staff development opportunities

Job summary

The University of Nottingham is seeking an experienced Occupational Health Operational Lead to manage the operational delivery of its outsourced Occupational Health service, reporting to the Occupational Health Manager. You will ensure a high-quality, compliant service for staff and students across a complex stakeholder environment.

You will monitor performance, drive improvements, validate invoices, and support governance and cost control in a hybrid working setting.

Qualifications

• Experience in a complex, compliance-driven environment.
• Ability to manage competing priorities and deliver operational excellence.
• Strong analytical skills with data interpretation.
• Excellent communication and stakeholder influence.
• Knowledge of data protection, confidentiality and governance frameworks.

Responsibilities

• Lead the day-to-day operational delivery of Occupational Health services and act as the main point of contact for stakeholders.
• Monitor performance against KPIs and SLAs, addressing non-compliance and driving service improvements.
• Analyze service data to identify trends, risks and opportunities, translating insight into effective action.
• Provide oversight of processes, ensuring consistent, fair and compliant application across the University.
• Act as an escalation point for complex or sensitive issues, applying sound judgement to resolve them.
• Build strong relationships with internal and external stakeholders to support service delivery.
• Support governance, risk management and compliance.
• Validate invoices and monitor costs to ensure financial accuracy and value for money.
• Contribute to service development and continuous improvement initiatives.

Skills

Analytical skills

Stakeholder influence

Data interpretation

Attention to detail

Communication skills

Governance familiarity

Job description

Area
HR Business Partnering & Emp Relations

Location
Jubilee Campus

Salary
£35,608 to £47,389per annum, depending on skills and experience.

Closing Date
Monday 05 October 2026

Interview Date
See advert

Reference
HR1404626X1

About the role

We are seeking an experienced and analytical professional to join our team as an Occupational Health Operational Lead.

Reporting to the Occupational Health Manager, you will be responsible for the operational management and performance oversight of the University’s outsourced Occupational Health service. You will ensure the delivery of a high-quality, consistent and compliant service supporting both staff and students.

Working across a complex stakeholder environment, you will use data, insight and professional judgement to monitor performance, identify risks and drive continuous improvement. Acting as the primary operational contact, you will influence stakeholders to ensure effective service delivery aligned to contractual, governance and regulatory requirements.

Key responsibilities

• Lead the day-to-day operational delivery of Occupational Health services and act as the main point of contact for stakeholders.
• Monitor performance against KPIs and SLAs, addressing non-compliance and driving service improvements.
• Analyse service data to identify trends, risks and opportunities, translating insight into effective action.
• Provide oversight of processes, ensuring consistent, fair and compliant application across the University.
• Act as an escalation point for complex or sensitive issues, applying sound judgement to resolve them.
• Build strong relationships with internal and external stakeholders to support service delivery.
• Support governance, risk management and compliance.
• Validate invoices and monitor costs to ensure financial accuracy and value for money.
• Contribute to service development and continuous improvement initiatives.

About you

You will have experience working in a complex, compliance-driven or people-focused environment, with the ability to manage competing priorities and deliver operational excellence.

You will bring:

• Strong analytical skills and experience interpreting performance data.
• Excellent communication skills and the ability to influence stakeholders.
• Proven problem-solving ability.
• High attention to detail.
• Experience of working across multiple stakeholders.
• Knowledge of data protection, confidentiality and governance frameworks.

What we offer

• A hybrid working arrangement with the blended approach of home and office working each week.
• Generous holiday entitlement of 30 days (or pro rata) plus standard bank holidays and five university closure days including closure between Christmas and New Year.
• We are committed to staff development through the provision of training, continued support, and career progression opportunities
• You will have access to a range of benefits and rewards. To find out more please follow the link to our benefits website

This will be a permanent role and your working hours will be full time, 36.25 hours per week.

Interviews will take place on either the 13th or 15th October 2026.

Our university is a supportive, inclusive, caring and positive community. We welcome those of different cultures, ethnicities and beliefs - indeed this very diversity is vital to our success, it is fundamental to our values and enriches life on campus. Visit our Equality, Diversity and Inclusion website.

To help you succeed, we published Candidate Guidance to provide support on the application and interview process.

We welcome applications from UK, Europe and worldwide and aim to make your move to the UK as smooth as possible. Visit the Moving to Nottingham page for details.

Your application will be considered on an equal basis, subject to the relevant permission to work in the UK as set out by UK Visas & Immigration .