Occupational Health Admin & Referrals Coordinator

Spire Occupational Health; Congleton; On-site; GBP 21,000 - 27,000; Full time

Job summary

Acorn Occupational Health, part of Spire Workplace Health, is seeking an Administrator to join the Management Referral team in Cheshire. You will coordinate referrals, support clinicians, and handle customer enquiries, ensuring timely and accurate administration of occupational health case work.

The role demands a proactive, customer-focused professional with strong organisation and multitasking abilities, able to commute to the Cheshire OH office daily and maintain confidentiality.

Qualifications

• Experience in an administrative role supporting a busy referral or clinical team.
• Proven ability to manage confidential information and data protection standards.
• Strong organisational skills and multitasking abilities.
• Experience with Microsoft 365 and bespoke CRM systems.

Responsibilities

• Provide comprehensive administrative support to the Management Referral team.
• Process management referrals efficiently, accurately, and in line with company policies and procedures.
• Manage and respond to customer enquiries in a professional and timely manner.
• Maintain accurate records and documentation relating to occupational health referrals.
• Support Occupational Health clinicians with administrative and coordination tasks.
• Monitor referral progress and ensure actions are completed within agreed timescales.
• Liaise with clients, managers, employees, and internal stakeholders as required.
• Ensure all information is handled confidentially and in compliance with data protection requirements.
• Contribute to the smooth running of the Management Referral service and team operations.
• Deliver a high standard of customer service, ensuring clients receive a positive experience throughout their occupational health journey.

Skills

MS 365

CRM systems

Document auditing

Customer service

Job description

Acorn Occupational Health, part of Spire Workplace Health, is seeking an Administrator to join the Management Referral team in Cheshire. You will coordinate referrals, support clinicians, and handle customer enquiries, ensuring timely and accurate administration of occupational health case work.

The role demands a proactive, customer-focused professional with strong organisation and multitasking abilities, able to commute to the Cheshire OH office daily and maintain confidentiality.