Administrator

Vita Health Group; Congleton; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Career progression opportunities

Flexible working options

Well-being support

Autonomy & flexibility

Job summary

Vita Health Group, part of Acorn Occupational Health, is recruiting an Administrator to support the Management Referral team in Cheshire. You will coordinate occupational health referrals, support clinicians, and liaise with customers to ensure a high-quality service in a busy, customer-focused environment.

The role requires confident use of Microsoft 365 and bespoke CRM systems, strong organisational skills, and a proactive, problem-solving approach.

Qualifications

• Be a confident user of Microsoft 365 suite and bespoke CRM systems.
• Experience with document auditing.
• Experience in a customer service-focused role.
• Can commute to Cheshire’s OH office daily.

Responsibilities

• Provide comprehensive administrative support to the Management Referral team.
• Process management referrals efficiently, accurately, and in line with company policies and procedures.
• Manage and respond to customer enquiries in a professional and timely manner.
• Maintain accurate records and documentation relating to occupational health referrals.
• Support Occupational Health clinicians with administrative and coordination tasks.
• Monitor referral progress and ensure actions are completed within agreed timescales.
• Liaise with clients, managers, employees, and internal stakeholders as required.
• Ensure all information is handled confidentially and in compliance with data protection requirements.
• Contribute to the smooth running of the Management Referral service and team operations.
• Deliver a high standard of customer service, ensuring clients receive a positive experience throughout their occupational health journey.

Skills

Customer service

Organisational skills

Problem solving

Team player

Tools

CRM systems

Microsoft 365

Job description

At Acorn Occupational Health, part of Spire Workplace Health, we are committed to delivering exceptional occupational health services that support both employers and employees across the UK. Our people are central to everything we do, and we are looking for a proactive and highly organised Administrator to join our Management Referral team. This is an excellent opportunity for an experienced Administrator who enjoys working in a busy, customer-focused environment and takes pride in providing a high-quality service. You will play a key role in coordinating occupational health management referrals, supporting clinicians, liaising with customers, and ensuring the smooth administration of occupational health case management services. Based in our Cheshire office, this is a wonderful opportunity for an administrative professional to drive customer excellence and maintain and develop relationships with our internal and key customer stakeholders within the Occupational Health space.

Essential Requirements

Be a confident user of Microsoft 365 suite and in using bespoke CRM systems. Experience with document auditing. Experience in a customer service-focused role. Can commute to Cheshire’s OH office daily.

Key Responsibilities

• Provide comprehensive administrative support to the Management Referral team.
• Process management referrals efficiently, accurately, and in line with company policies and procedures.
• Manage and respond to customer enquiries in a professional and timely manner.
• Maintain accurate records and documentation relating to occupational health referrals.
• Support Occupational Health clinicians with administrative and coordination tasks.
• Monitor referral progress and ensure actions are completed within agreed timescales.
• Liaise with clients, managers, employees, and internal stakeholders as required.
• Ensure all information is handled confidentially and in compliance with data protection requirements.
• Contribute to the smooth running of the Management Referral service and team operations.
• Deliver a high standard of customer service, ensuring clients receive a positive experience throughout their occupational health journey.

About You

Be a positive and forward-thinking individual. Have solid organisational skills. Be a problem solver and team player. Be able to multitask is essential.

Working here

• Supportive teams and managers
• A positive and inclusive culture
• Strong well-being and mental health support
• Trust, autonomy and flexibility

We invest in your growth with frequent career progression opportunities and development initiatives including mentoring, secondments, management training and regular clinical CPD webinars.

You will enjoy a competitive salary, flexible working options and a comprehensive benefits package – further details here Careers - Vita Health Group.

Equality Diversity & Inclusion

We are proud to be an equal opportunities employer dedicated to creating a workplace where everyone feels valued and supported.

We actively support a range of initiatives including:

• Disability Confident Leader
• Positive action through Ethnicity and Gender Matters initiatives
• Employer with Heart and Mindful Employer status
• Menopause Friendly accreditation
• Learn more about our EDI commitments here Equality, Diversity & Inclusion - Vita Health Group.

All applicants must be legally entitled to work in the UK and subject to a DBS check at offer stage.

Your application data is handled securely in accordance to UK GDPR guidelines.

We may close jobs to new applications earlier than original stated closing date.