Observatory Manager

SeeMeHired.com; Belfast City District; Hybrid; GBP 30,000 - 41,000; Full time

Benefits offered by this job

Free staff meals

Employee discounts

Service charge

29 days holiday + birthday

Career progression

Job summary

Hastings Hotels is seeking an Observatory Manager to lead the Bar team at Grand Central Hotel, ensuring luxury service and profitable operation. You will oversee rostering, training, stock control and guest satisfaction across the beverage area.

As a strong leader, you will drive service standards, manage budgets and collaborate with other departments to maintain Hastings quality. Excellent communication and hospitality experience are essential.

Qualifications

• Right to work in the United Kingdom.
• Experience managing bar teams and rostering.
• Strong cash handling, stock control and budgeting.
• Excellent communication and numeracy.
• Experience in hotel/bar environment desirable.

Responsibilities

• Manage and motivate staff through training and development.
• Maintain bar stocks and display products to high standard.
• Prepare and dispense drinks with presentation quality.
• Ensure team knowledge of hotel facilities and services.
• Assist guests with hotel service requests and resolutions.
• Respond to complaints and provide appropriate solutions.
• Maintain bar, customer areas and equipment to Hastings standards.
• Record drinks sold and payments per operating procedures.
• Use bar pumps efficiently to minimise wastage.
• Collaborate with colleagues for a harmonious workplace.
• Contribute to annual budgets and cost control plans.
• Adhere to Hastings quality standards and procedures.

Skills

Bar Skills

Bar Service

Menu/Product Knowledge

Exceptional Customer Service Skills

Supervisory Skills

Education

GCSE English & Maths

Third level education (preferred)

Job description

Observatory Manager

Hastings Hotels is a family owned, luxury hotel group based in Northern Ireland.

We value our people. It's our people who provide the excellent experience we offer to all our guests. When we work together we can do amazing things.

Are you a motivated, proactive person who cares deeply about creating exceptional experiences for your guests? Do you take personal pride in delivering 5 star, luxury service? If so, we would welcome you to apply for the position of Beverage Manager at the exclusive Grand Central Hotel.

Supported by our inspiring General Manager, Jake McHugh, you will provide leadership to our Observatory team, ensuring the smooth day-to-day management of our busy Food and Beverage department. We want to help you to develop your skills and offer an extensive range of learning and development opportunities.

The successful candidate will have worked in a similar Bar environment and be able to lead, motivate and support team members to achieve success. You can expect to work 45 hours per week (excluding breaks), five shifts out seven including weekends. As Beverage Manager you will have a fully flexible approach as working patterns will include days, evenings and weekends as required. Find out more about why our people love working for Hastings Hotels here.

The salary for this full time position is £35,500 per annum.

In addition to a competitive salary, aligned to your experience, Hastings Hotels offer a range of benefits including free staff meals, employee discounts, cash and credit card tips, an excellent service charge shared across the team, 29 days holiday plus your birthday and opportunities for career progression and development.

The company reserves the right to apply enhanced short-listing criteria.

To find out more about Hastings Hotels and what our company offers please visit https://www.hastingshotels.com/careers.html

Hastings Hotels is an Equal Opportunities Employer.

About the role

To be responsible for the management of the Bars for the greatest enjoyment of the guests and maximum profit contribution to the hotel.

1. To manage and motivate employees through effective communication, training and development, in accordance with company policies and relevant employment legislation, ensuring HR procedures are followed.

2. To ensure bar stocks are fully maintained and that goods and products are properly displayed to a high standard.

3. To prepare and dispense drinks as requested by guests, maintaining high standards of presentation

4. To ensure the team are knowledgeable about the facilities and services within the hotel and are proactive in the sale of these to guests.

5. To ensure you and the team assist guests with any reasonable request for hotel services.

6. To ensure you and the team respond to complaints and find the appropriate solution.

7. To ensure that the bar, customer areas and equipment are maintained in a clean and tidy manner in accordance with Hastings standards.

8. To receive payments for beverages sold and record drinks and goods sold to guests in residence, in accordance with operating procedures.

9. To use equipment and bar pumps efficiently, to maintain proper measures and ensure minimum wastage.

10. To work effectively with colleagues to ensure a harmonious working environment where all employees are treated with respect and dignity

11. To promote and contribute to a harmonious working environment where all staff are treated with respect and dignity.

12. To contribute to and agree annual budgets, putting in place appropriate mechanisms to effectively manage costs and all factors relating to the profitable performance of the bar, ensuring appropriate plans are created, agreed, communicated, implemented and reviewed.

13. To ensure Hastings quality standards and procedures are fully understood, implemented and regularly reviewed, and that formal and informal feedback is used to ensure continual improvement.

14. To ensure company policies relating to cash handling, stock control and stock ordering are implemented and monitored, taking appropriate action to resolve problems.

15. To ensure the team receive appropriate training, coaching and development to provide effective and efficient service in line with Hastings standards.

16. To maintain the security of stock areas at all times, immediately reporting any breaches.

17. To comply with all health, safety, hygiene and licensing policies and procedures.

18. To maintain effective communication and relationships with other hotel departments, suppliers and agencies to maintain an effective operation and ensure guest satisfaction.

19. To ensure the bar area, fixtures and equipment are properly maintained and presented to Hastings standards.

20. To ensure a safe environment is maintained in compliance with health, safety, fire, hygiene and security legislation and company policies and procedures.

21. To seek and continuously develop knowledge relating to the industry sector and competitor activity, to provide input into future plans and activities, and so maintain and enhance market position.

22. To assist with the recruitment, selection and utilisation of bar employees to achieve the optimum use of employee resource in line with business peaks and troughs.

23. To ensure the hotel's compliance with all matters relating to licensing laws, Customs and Excise Regulations and all other relevant legislation.

24. To carry out Duty Manager duties as required.

25. Any other duties as required by Management.

About You

We would love you to be a passionate, inspiring leader, with similar previous experience gained within a quality catering establishment

About the company

Welcome to Hastings Hotels, a family owned business that owns and operates six hotels in Northern Ireland, offering a range of accommodation including 893 bedrooms, 21 quality apartments, 1 luxury lodge, a stand alone restaurant, and a luxurious spa. But it’s not just about the products; it’s our people who bring the Hastings experience to life. With personalities, attention to detail, and a desire to grow, our staff are at the core of what makes us stand out in a crowded market place.

Required Criteria

• Right to Work in the United Kingdom
• Must have experience in preparing rosters and wage forecasting
• Must have strong operational and bar management experience along with a good awareness of cash handling, stock control, stock ordering and budgeting
• Excellent communication and good numeracy skills
• Educated to GCSE standard or the equivalent with grades A-C in English and Maths
• Have excellent customer care and organisational skills, with all round experience in food and beverage.
• Previous experience of managing a team in a similar operation

Desired Criteria

• Educated to third level standard
• Previous bar management experience gained in a hotel

Skills you'll need

• Bar Skills
• Bar Service
• Menu/Product Knowledge
• Exceptional Customer Service Skills
• Supervisory Skills