Observability Success Architect

LinuxRecruit; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A progressive tech company in London is seeking a Technical Account Manager to guide new clients in adopting their innovative observability platform. You will ensure client success by acting as a trusted advisor, providing onboarding, and facilitating problem-solving with engineers and executives. This hybrid role offers strong financial rewards including equity and healthcare while joining a growing global team.

Benefits

Equity in the company

Healthcare benefits

Bonuses

Opportunity to influence client outcomes

Qualifications

• Strong experience supporting technical products in a customer-facing capacity.
• Deep understanding of cloud-native technologies and modern observability stacks.
• Hands-on mindset with Kubernetes, microservices, and comparable environments.

Responsibilities

• Act as a trusted technical advisor for new clients and guide adoption.
• Deliver onboarding sessions and troubleshoot in containerised environments.
• Collaborate with engineers and executives to ensure customer outcomes.

Skills

Experience in customer-facing technical support

Understanding of cloud-native technologies

Expertise in observability stacks (Grafana, DataDog, Splunk)

Hands-on experience with Kubernetes and microservices

Job description

Step into a company that is reimagining how observability works by building a platform that delivers immediate insights without the overhead of traditional indexing. By eliminating complexity and significantly reducing operational costs by up to 70 percent, this solution offers a unified view across logs, metrics, traces, and security events.... all in real time.

Now they are looking for a Technical Account Manager to join the mission.

This is not your typical post sales role. You will become the trusted technical advisor for new clients, helping them realise the full potential of the platform. From initial deployment through to long term adoption, you will guide the customer journey and ensure value is delivered every step of the way.

Your impact will be significant. You will work closely with both engineers and executive stakeholders, solving problems, smoothing out integrations, and translating complex technical concepts into clear and actionable guidance. Whether you are delivering onboarding sessions, troubleshooting in a containerised environment, or demonstrating features to a room full of CTOs, you will be the key link.

They are ideally looking for someone with:

• Strong experience supporting technical products in a customer facing capacity
• Deep understanding of cloud native technologies and modern observability stacks such as Grafana, DataDog, Splunk or similar
• A hands on mindset and the ability to work comfortably across Kubernetes, microservices, and comparable environments
  

Beyond technical skills, they value clear communicators who are curious, adaptable, and passionate about delivering real value. You are someone who enjoys fast moving environments, solving complex challenges, and building long term relationships based on trust.

This is a hybrid role with two days each week spent collaborating in a central London office. In return, you will join a growing global company with serious momentum toward IPO. Expect strong financial rewards including equity, healthcare, bonuses, and the chance to make a lasting difference to your clients.

If you are ready to help organisations get serious about their data, we would love to speak with you.

This is a unique opportunity to help shape the future of advanced research infrastructure at one of the world’s leading academic institutions.

You will join forces with some of the brightest minds in technology.

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