Observability Performance Engineer

Smart Communications group; United Kingdom; Remote; GBP 40,000 - 80,000; Full time

Job summary

Join a forward-thinking technology company as an Observability Performance Engineer, where your expertise will enhance the health and performance visibility of applications and services. This role empowers you to design and implement observability systems, collaborating with cross-functional teams to ensure seamless monitoring and logging. You'll be at the forefront of performance testing, utilizing insights to drive improvements and support incident response. If you're passionate about observability tools and thrive in a fully remote environment, this is the perfect opportunity to make a significant impact while enjoying a competitive salary and a range of attractive benefits.

Benefits

Extensive health insurance

Income protection

Life assurance

Subsidised gym membership

Leisure travel insurance

Pension contribution

25 days holiday allowance

Additional day off for birthday

Qualifications

• 3+ years of experience with observability and monitoring tools.
• Degree in computer science or engineering discipline is required.

Responsibilities

• Develop dashboards and alerts for system performance monitoring.
• Support incident response using observability tools.

Skills

Observability

Monitoring

Grafana

Prometheus

ELK

AWS observability Stack

Python

Bash

Cloud Platforms

Performance Testing

Education

Degree in Computer Science/Engineering

Tools

AWS X-Ray

OpenTelemetry

Job description

Job Details: Observability Performance Engineer

Full details of the job.

Vacancy Name: Observability Performance Engineer

Employment Type: Permanent

Location: UK - Remote

Summary

We are looking for an Observability Performance Engineer to help us improve the visibility into the performance and health of Smart Communications applications, infrastructure, and services. As an Observability Performance Engineer, your primary responsibility will be to design and implement observability systems, encompassing monitoring, logging, and tracing capabilities. You will collaborate with the Development, Operations, and Enterprise Architecture teams to build and maintain a robust monitoring, logging, and tracing framework.

About Smart Communications

Smart Communications is a leading technology company focused on helping businesses engage in more meaningful customer conversations. Its Conversation Cloud platform uniquely delivers personalized, omnichannel conversations across the entire customer experience, empowering companies to succeed in today’s digital-focused, customer-driven world while also simplifying processes and operating more efficiently. Smart Communications is headquartered in the UK and serves more than 650 customers from offices located across North America, Europe, and Asia Pacific.

The responsibilities of the role include:

• Develop and guide others in developing dashboards, alerts, and reports to ensure both Development and Operational teams are promptly alerted to unexpected system performance and outages.
• Assist in developing performance tests for the SAAS application and use observability insights to interpret results and suggest improvements.
• Performance testing, checking the speed, reliability, scalability, stability, response time, and resource use of applications under load.
• Be an observability evangelist and collaborate with development, support, and operations teams to build observability requirements into the software development lifecycle, allowing teams to monitor the performance of services and applications they work with self-sufficiently. Provide guidance and training on best practices.
• Support incident response procedures using insights and data from observability tools to proactively identify, troubleshoot and resolve application issues.
• Maintain, enhance and monitor observability tooling, looking for opportunities to enhance processes and products used. Research new technologies and practices used more widely in the software development industry.

What we’re looking for:

Must have skills/experience:

• A degree in computer science/engineering discipline.
• 3+ years of experience with Observability and monitoring.
• Hands-on experience with observability tools like Grafana, Prometheus, ELK and AWS observability Stack.
• Experience with Cloud Platforms and cloud-native applications, particularly hosted on AWS.
• Scripting skills with Python and Bash.
• Good communication, teamworking & organization skills.
• Excellent analytical skills and are used to working in a structured way.

Advantageous skills/experience:

• Experience with Performance tools.
• Experience with AWS X-Ray.
• Experience with OpenTelemetry.

We look for the following SMART values in everyone we hire at Smart Communications:

• Speak Openly - We are positive, creative, helpful, kind and we have fun. We listen and provide constructive feedback. Through meaningful conversations we encourage each other to be the best that we can be. We’re not complainers we’re problem solvers.
• Make a Difference - We focus on the things that matter and prioritize the things that have the greatest impact. We celebrate success and hold ourselves accountable for our choices. We don’t sit on the sidelines.
• Agile & Flexible - We are focused on evolving, improving and growing. We think differently and challenge the status quo with open minds. We ask ‘why?’ so that we can help remove complexity.
• Results-Focused - We get stuff done by being efficient, working at pace and paying attention to detail. We focus on finding solutions and fixing things.
• Teamwork - We are stronger and better together. We collaborate, trust and support each other to deliver results for our company and our customers.

What’s the deal?

We will provide you with the tools, equipment and support to give you the best possible chance of success and over-achieving your goals. Salary will depend on your experience and will be highly competitive. In addition to a friendly and fun working environment, we provide a range of other benefits, including extensive health insurance, income protection, life assurance, subsidised gym membership, leisure travel insurance, pension contribution and 25 days’ holiday allowance plus an additional day off for your birthday!

This role is fully remote. So, if we interest you, please let us know by applying for this position and tell us all about yourself.

Please note: we only consider applicants with current legal right to work in the countries in which our positions are based. All qualified applicants will receive consideration for employment regardless of colour, religion, sex, national origin, sexual orientation, age, disability, marital status or gender identity.

To learn more about Smart Communications visit:

https://www.smartcommunications.com/