SRE Observability Performance Engineer

Smart Communications.; Greater London; Remote; GBP 45,000 - 85,000; Full time

Job summary

Join a forward-thinking technology company as an Observability Performance Engineer, where your expertise will enhance the visibility into application performance and health. This role is crucial in designing and implementing observability systems, collaborating with cross-functional teams to maintain a robust monitoring framework. You will be empowered to develop dashboards, alerts, and performance tests, ensuring operational excellence. With a strong focus on innovation and customer engagement, this position offers the chance to make a significant impact in a dynamic environment. If you're passionate about observability and want to thrive in a supportive and flexible workplace, this opportunity is perfect for you.

Benefits

Extensive health insurance

Income protection

Life assurance

Subsidised gym membership

Leisure travel insurance

Pension contribution

25 days holiday plus birthday off

Free beverages

Fresh fruit

Comfortable and flexible office environment

Qualifications

• 3+ years of experience with Observability and monitoring.
• Hands-on experience with observability tools like Grafana and Prometheus.
• Degree in computer science or engineering discipline.

Responsibilities

• Design and implement observability systems for applications and infrastructure.
• Develop dashboards and alerts for system performance monitoring.
• Support incident response using observability tools.

Skills

Observability

Monitoring

Grafana

Prometheus

ELK

AWS

Python

Bash

Performance Testing

Cloud Platforms

Education

Degree in Computer Science/Engineering

Tools

AWS Observability Stack

OpenTelemetry

AWS X-Ray

Job description

Job Details: Observability Performance Engineer

Full details of the job.

Vacancy Name: Observability Performance Engineer

Employment Type: Permanent

Location: UK - Remote

Summary

We are looking for an Observability Performance Engineer to help us improve the visibility into the performance and health of Smart Communications applications, infrastructure, and services.

As an Observability Performance Engineer, your primary responsibility will be to design and implement observability systems, encompassing monitoring, logging, and tracing capabilities. You will collaborate with the Development, Operations, and Enterprise Architecture teams to build and maintain a robust monitoring, logging, and tracing framework.

About Smart Communications

Smart Communications is a leading technology company focused on helping businesses engage in more meaningful customer conversations. Its Conversation Cloud platform uniquely delivers personalized, omnichannel conversations across the entire customer experience, empowering companies to succeed in today’s digital-focused, customer-driven world while also simplifying processes and operating more efficiently.

Smart Communications is headquartered in the UK and serves more than 650 customers from offices located across North America, Europe, and Asia Pacific. Smart Communications’ Conversation Cloud platform includes the enterprise-scale customer communications management (CCM) power of SmartCOMM TM, forms transformation capabilities made possible by SmartIQ TM, and the trade documentation expertise of SmartDX TM. In 2021, the company acquired Assentis, a leading European software solutions provider specializing in customer communications management (CCM) with a focus on the financial services industry. To learn more, visit smartcommunications.com.

Responsibilities

• Develop and guide others in developing dashboards, alerts, and reports to ensure both Development and Operational teams are promptly alerted to unexpected system performance and outages.
• Assist in developing performance tests for the SAAS application and use observability insights to interpret results and suggest improvements.
• Performance testing, checking the speed, reliability, scalability, stability, response time, and resource use of applications under load.
• Be an observability evangelist and collaborate with development, support, and operations teams to build observability requirements into the software development lifecycle, allowing teams to monitor the performance of services and applications they work with self-sufficiently. Provide guidance and training on best practices.
• Support incident response procedures using insights and data from observability tools to proactively identify, troubleshoot and resolve application issues.
• Maintain, enhance, and monitor observability tooling, looking for opportunities to enhance processes and products used. Research new technologies and practices used more widely in the software development industry.

What We’re Looking For

Must Have Skills/Experience:

• A degree in computer science/engineering discipline.
• 3+ years of experience with Observability and monitoring.
• Hands-on experience with observability tools like Grafana, Prometheus, ELK and AWS observability Stack.
• Experience with Cloud Platforms and cloud-native applications, particularly hosted on AWS.
• Scripting skills with Python and Bash.
• Good communication, teamwork & organization skills.
• Excellent analytical skills and are used to working in a structured way.

Advantageous Skills/Experience:

• Experience with Performance tools.
• Experience with AWS X-Ray.
• Experience with OpenTelemetry.

SMART Values

We look for the following SMART values in everyone we hire at Smart Communications:

• Speak Openly - We are positive, creative, helpful, kind and we have fun. We listen and provide constructive feedback. Through meaningful conversations we encourage each other to be the best that we can be. We’re not complainers we’re problem solvers.
• Make a Difference - We focus on the things that matter and prioritize the things that have the greatest impact. We celebrate success and hold ourselves accountable for our choices. We don’t sit on the sidelines.
• Agile & Flexible - We are focused on evolving, improving and growing. We think differently and challenge the status quo with open minds. We ask ‘why?’ so that we can help remove complexity. We don’t allow hurdles to get in our way.
• Results-Focused - We get stuff done by being efficient, working at pace and paying attention to detail. We focus on finding solutions and fixing things. We don’t believe in being busy for the sake of being busy, we focus on productivity.
• Teamwork - We are stronger and better together. We collaborate, trust and support each other to deliver results for our company and our customers. We don’t want anyone to feel disengaged, we’re in this together!

What’s the Deal?

We will provide you with the tools, equipment and support to give you the best possible chance of success and over-achieving your goals. Salary will depend on your experience and will be highly competitive.

In addition to a friendly and fun working environment, we provide a range of other benefits, including extensive health insurance, income protection, life assurance, subsidised gym membership, leisure travel insurance, pension contribution and 25 days’ holiday allowance plus an additional day off for your birthday!

Located in Covent Garden, our offices are comfortable, flexible, and are always stocked with free beverages and fresh fruit. This role is fully remote.

So, if we interest you, please let us know by applying for this position and tell us all about yourself.

Please note: we only consider applicants with current legal right to work in the countries in which our positions are based. All qualified applicants will receive consideration for employment regardless of colour, religion, sex, national origin, sexual orientation, age, disability, marital status or gender identity.

To learn more about Smart Communications visit:

https://www.smartcommunications.com/