Nursing Support Worker (Mental Health) - PICU

NHS; Carmarthen; Remote; GBP 27,000 - 28,000; Full time

Job summary

Hywel Dda University Health Board is seeking a Nursing Support Worker (Mental Health) to join the PICU at Cwm Seren. Band 3, permanent contract, full- or part-time hours, 11.5 hour shifts across days, nights and weekends. Welsh language ability is essential for this post.

You will work with the MDT to provide holistic, person-centred care, support recovery, and help maintain the highest standards of safety and compassion in a busy inpatient setting in Carmarthen.

Qualifications

• Level 3 qualification or equivalent with relevant care experience.
• Strong communication skills, empathy and patient-centred approach.
• Welsh language ability is essential for this post.

Responsibilities

• Assist the MDT in providing holistic, person-centred care to service users.
• Provide compassionate and non-judgemental care in a busy inpatient setting.
• Support night and day shifts as required; ensure effective handovers.
• Demonstrate excellent written and verbal communication within the team.

Skills

Communication skills

Welsh language ability

Team-oriented

Education

Level 3 qualification in a health care related subject

Tools

PMVA training

Job description

Nursing Support Worker (Mental Health) - PICU

Band 3

Main area Mental Health Grade Band 3 Contract Permanent Hours

• Full time
• Part time

11.5 hour shifts, days, nights and weekends Job ref 100-ACS206-1025-I

Employer Hywel Dda University Health Board Employer type NHS Site Hafan Derwen Town Carmarthen Salary £26,813 - £27,890 per annum (pro rata if part time) Salary period Yearly Closing 26/10/2026 23:59 Interview date 05/11/2026

Our Hywel Dda values reflect who we are and how we behave. We continuously work together to be the best we can be as we strive to develop and deliver excellent services, putting people at the heart of everything we do. Throughout our recruitment process you will be asked to think about how you would demonstrate these values in the way that you work with us.

If you are registered Health Care professional considering relocating to the Hywel Dda area in West Wales please don’t hesitate to contact our recruitment campaigns team directly via [e-mail]

Hywel Dda University Health Board reserve the right to close vacancies after 24 hours if a large number of suitable applications are received. We encourage early applications to ensure consideration for a post.

Job overview

Cwm Seren PICU is an eight-bed mixed gender Psychiatric Intensive Care Unit.

We are looking for motivated and dynamic individual who is able to work under pressure and join our dedicated team of staff, who provide aim to provide the highest standards of care and treatment to all our service users.

There is opportunity to learn new skills and develop professionally within a positive and challenging environment.

Care and treatment are provided through CTP with an emphasis on recovery, providing hope and optimism for the future, evidenced based interventions and psychological therapies, with emphasis placed on returning our service users to the least restrictive environment within an optimum and appropriate time frame.

Main duties of the job

The successful candidate will assist the MDT in providing holistic and person-centred care & treatment to service users experiencing complex and challenging mental health difficulties.

We are looking for individuals with a caring and empathetic approach, dedicated to providing non-judgemental and holistic care to all service users. The ability to work effectively as part of a team is essential, with the post holder requiring excellent written & verbal communication skills.

The post will entail night and day shifts dependent on the service needs.

Various full and part time hours are available.

The ability to speak Welsh is essential for this post.

Welsh Language Level 1 is essential for this role. The Level 1 requirement in our Welsh language matrix is;

• Pronounce Welsh words, place names, department names, etc.
• Greet and understand a greeting.
• Use basic everyday words and phrases, e.g. thank you, please, excuse me, etc.
• Understand / pass on simple verbal requests of a routine / familiar / predictable kind using simple language, e.g. ‘May I speak to…’.

The Language Matrix can be found in the attachments

Working for our organisation

Hywel Dda University Health Board plans and provides NHS healthcare services for people living in Carmarthenshire, Ceredigion, Pembrokeshire, and bordering counties.

We have over 13,000 staff and together we provide primary, community, in-hospital, mental health and learning disabilities services.

We work in partnership with the three local authorities, as well as public, private and third sector colleagues, including our valued team of volunteers.

Our services are provided in:

• Four main hospitals: Bronglais Hospital in Aberystwyth; Glangwili Hospital in Carmarthen; Prince Philip Hospital in Llanelli; and Withybush Hospital in Haverfordwest
• Five community hospitals: Amman Valley and Llandovery hospitals in Carmarthenshire; Tregaron Hospital in Ceredigion; and Tenby and South Pembrokeshire hospitals in Pembrokeshire
• Two integrated care centres: Aberaeron and Cardigan in Ceredigion, and several other community settings
• 47 general practices (six of which are health board managed practices); dental practices (including four orthodontic); 97 community pharmacies; 43 general ophthalmic practices; and 8 ophthalmic domiciliary providers
• Numerous mental health and learning disabilities service
• The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Detailed job description and main responsibilities

You will be able to find a full job description and person specification attached within the supporting documents.

The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.

The ability to communicate in Welsh is essential for this post. The Health Board offers a variety of learning options and staff support to help you further develop your skills if necessary during the course of your employment with us.

Interviews will be held on 05/11/2026

Person specification

Qualifications and Knowledge

• Level 3 qualification in a health care related subject Or Equivalent experience and can evidence work based competency demonstrating theoretical knowledge, and the ability to undertake clinical care duties relevant for the role which is gained through experience and worked based training/short courses
• Knowledge of the Code of Conduct for Healthcare Support Workers in Wales and All Wales Delegation Guidelines (HEIW).
• Knowledge of relevant policies and procedures within a healthcare setting for example the principles of Safeguarding adults/children to keep patients within their care safe, and confidentiality for example General Data Protection Regulations (GDPR).
• Ability to be able to complete certified /accredited physical intervention training, for example Prevention and Management of Violence and Aggression (PMVA) during induction.
• Certified /accredited physical intervention training, for example Prevention and Management of Violence and Aggression (PMVA).

Experience

• Experience of working within a relevant heath or social care environment, providing direct patient care.
• Experience of working with patient groups relevant to area of practice
• Experience of working within the NHS.

Language Skills

• Welsh Speaker (Level 1)

Hywel Dda University Health Board operates a bilingual policy. All applicants are invited to apply in Welsh, any application submitted in Welsh will not be treated less favourably than an application made in English.

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