Nursing Governance & Quality Lead — Patient Experience

NHS Jobs; Greater London; On-site; GBP 56,000 - 63,000; Full time

Job summary

NHS Jobs in Greater London is seeking a Governance and Patient Experience professional to support the development and delivery of the governance agenda across clinical and non-clinical care and service delivery.

You will work with the Patient Experience Team to monitor standards, implement NICE guidance, review incidents and complaints, and engage with patients and families to resolve concerns, ensuring safety and quality throughout the patient journey.

Responsibilities

• Support the development and delivery of the Governance agenda across clinical and non-clinical care and service delivery.
• Deliver outcomes for Peer Review to ensure the quality and safety of care.
• Improve the patient experience throughout the patient journey.
• Collaborate with the Patient Experience Team to implement systems to monitor clinical standards.
• Ensure NICE Guidance and Nursing High Impact Actions are implemented and evaluated.
• Regularly review incidents, complaints and risk assessments and take follow-up actions to reduce risk.
• Meet with patients and their families as required to resolve their concerns.

Job description

NHS Jobs in Greater London is seeking a Governance and Patient Experience professional to support the development and delivery of the governance agenda across clinical and non-clinical care and service delivery.

You will work with the Patient Experience Team to monitor standards, implement NICE guidance, review incidents and complaints, and engage with patients and families to resolve concerns, ensuring safety and quality throughout the patient journey.