Nurse / Occupational Therapist / Social Worker / Physiotherapist /Rehabilitation case managers

TN United Kingdom; Southampton; Hybrid; GBP 30,000 - 55,000; Full time

Job summary

Join a forward-thinking organization dedicated to supporting individuals affected by serious injuries and illnesses. In this role, you will work closely with clients, providing essential education, advocacy, and support throughout their treatment journey. Collaborate with healthcare professionals and ensure clients receive the best possible care and resources. With a commitment to high-quality, client-centered practice, this position offers a unique opportunity to make a significant impact in the lives of those in need. Enjoy a supportive work environment with generous benefits, including flexible working options and a strong focus on well-being.

Benefits

25 days holidays plus bank holidays

Generous pension schemes

Two paid volunteering days annually

Westfield Health membership

Access to Aviva Digital GP services

Well-being initiatives

Flexible working options

Qualifications

• Experience within the UK healthcare or social care system.
• Clinician with current registration (e.g., NMC, HCPC).

Responsibilities

• Liaise with clients providing education, support, and advocacy.
• Resolve client issues by building relationships with relevant bodies.

Skills

Client-centered practice

Knowledge of healthcare policies

Advocacy services

Understanding of complex conditions

Experience in clinical settings

Ability to work autonomously

Education

Current registration with NMC or HCPC

Experience within UK healthcare system

Job description

Job Description:

Your Role and What You'll Be Doing

• Liaise with Irwin Mitchell (IM) clients who have sustained a serious injury or suffer from a serious illness, providing education, support, signposting, and advocacy. Manage their expectations and support the client and their family through treatment, rehabilitation, or the course of their illness, and assist solicitors in managing the client.
• Ensure a smooth transition of new clients from key NHS services, liaise with medical, therapeutic, and care staff regarding discharge, and provide advice and practical support regarding local services and support available.
• Resolve client issues by building relationships, working collaboratively with relevant bodies, and assisting clients based on their individual needs. Act on referrals from case handlers/lawyers, identify client needs, work autonomously and in partnership with clients and families, and document actions.
• Act as a link between lawyers, public bodies, agencies, charities, NHS, and DWP to ensure effective communication and secure additional services where needed. Provide ongoing support, signposting, coordination, or practical support to clients and families. Ensure clients maximize their statutory welfare entitlements (supported by our Benefits Team).
• Promote our SRC service to NHS Trusts, charities, and outside agencies to encourage referrals. Deliver training and develop links with potential referrers.
• Follow up with clients for feedback to help improve services.

You will join the Specialist Client Services team, working with experienced solicitors recognized for supporting those affected by serious injury and illness.

About You

• Experience within the UK healthcare or social care system.
• Passion for high-quality, client-centered practice.
• Clinician with current registration (e.g., NMC, HCPC).
• Knowledge of healthcare, rehabilitation, welfare policy, and advocacy services.
• Understanding of rehabilitation codes, Mental Capacity Act, and welfare benefits.
• Aware of external stakeholders (Headway, SIA, Aspire).
• Experience in clinical, health/social care, or rehabilitation settings.
• Understanding of complex conditions (e.g., brain, spinal cord injury, orthopaedic injury, birth injury, industrial disease, bereavement).
• Experience working in multiple settings (acute, post-acute, community).
• Experience within an MDT framework.
• Ability to work autonomously and independently.
• Full UK driving license and access to a car for client and stakeholder meetings.

Our Benefits

• 25 days holidays plus bank holidays, with options to buy additional holidays.
• Generous pension schemes.
• Two paid volunteering days annually.
• Westfield Health membership and access to Aviva Digital GP services.
• Well-being initiatives, including Flexible by Choice for hybrid working.
• Recognition as one of the Best Workplaces for Wellbeing 2024.

We are committed to diversity, inclusion, social responsibility, community investment, and environmental sustainability, supporting our colleagues and communities.