Nurse / Occupational Therapist / Social Worker / Physiotherapist /Rehabilitation case managers

TN United Kingdom; Bristol; On-site; GBP 30,000 - 50,000; Full time

Job summary

Join a forward-thinking company dedicated to providing exceptional support for clients with serious injuries and illnesses. In this role, you'll work closely with a Specialist Client Services team, ensuring smooth transitions for clients from NHS services and advocating for their needs. Your expertise in healthcare and commitment to client-centered practice will make a significant impact, helping clients navigate their rehabilitation journey. With a strong focus on diversity and well-being, this organization offers a supportive environment where your contributions are valued and recognized. If you are passionate about making a difference, this opportunity is for you.

Benefits

25 days holiday plus bank holidays

Flexible pension schemes

Two paid volunteering days

Westfield Health membership

Access to digital GP services

Well-being initiatives

Flexible working options

Qualifications

• Experience within the UK healthcare or social care system.
• Clinician background with current registration (e.g., NMC, HCPC).

Responsibilities

• Liaise with clients to provide support and advocacy.
• Facilitate transitions from NHS services for new clients.
• Serve as a communication link between various stakeholders.

Skills

Client-centered practice

Knowledge of healthcare policies

Advocacy services

Experience in clinical settings

Understanding of complex conditions

Multi-Disciplinary Team collaboration

Autonomous working

Education

Current registration with NMC or HCPC

Experience in healthcare or social care

Job description

The job description provided is detailed and covers various aspects of the role, requirements, and benefits. However, it has some formatting issues and redundancies that can be improved for clarity and readability. The content is relevant and meets the minimum requirements for a comprehensive job posting.

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Job Description

Your Role and Responsibilities

• Liaise with Irwin Mitchell clients who have sustained serious injuries or illnesses to provide education, support, signposting, and advocacy. Manage expectations and support clients and their families through treatment, rehabilitation, or illness management, while assisting solicitors.
• Facilitate smooth transitions for new clients from NHS services, coordinating with medical, therapeutic, and care staff regarding discharges and providing practical advice on local services.
• Resolve client issues by building relationships, collaborating with relevant bodies, and assessing individual needs. Act on referrals from case handlers/lawyers, document actions, and work autonomously or with families.
• Serve as a communication link between lawyers, public bodies, charities, NHS, and DWP to ensure effective service delivery and secure additional support. Offer ongoing support, signposting, and practical assistance, maximizing clients' statutory entitlements (supported by our Benefits Team).
• Promote SRC services to NHS Trusts, charities, and external agencies, delivering training and fostering new referral links.
• Follow up with clients for feedback to improve services.

You will join the Specialist Client Services team, working alongside experienced solicitors recognized for their expertise in supporting those affected by serious injuries and illnesses.

About You

• Experience within the UK healthcare or social care system.
• Passion for high-quality, client-centered practice.
• Clinician background with current registration (e.g., NMC, HCPC).
• Knowledge of healthcare, rehabilitation, welfare policy, and advocacy services.
• Understanding of rehabilitation codes, Mental Capacity Act, and welfare benefits.
• Awareness of external stakeholders like Headway, SIA, Aspire.
• Experience in clinical, health/social care, or rehabilitation settings.
• Understanding of complex conditions (e.g., brain, spinal cord injuries, orthopaedic injuries, birth injuries, industrial diseases, bereavement).
• Experience working across multiple settings (acute, post-acute, community).
• Experience within a Multi-Disciplinary Team (MDT) framework.
• Ability to work autonomously and confidently.
• Full UK driving license and access to a car for client and stakeholder meetings.

Benefits

• 25 days of holiday plus bank holidays; options to buy additional days.
• Generous, flexible pension schemes.
• Two paid volunteering days annually.
• Westfield Health membership and access to digital GP services.
• Well-being initiatives, flexible working options, and recognition as a top workplace for wellbeing.
• Commitment to diversity, inclusion, social responsibility, and sustainability.