NS259569 Outpatient Receptionist

NHS Grampian; Aberdeen City; On-site; GBP 11,000 - 14,000; Part time

Job summary

NHS Grampian is seeking a part-time Outpatient Receptionist to support the outpatient administration across multiple sites in Aberdeen, including Aberdeen Maternity Hospital, Aberdeen Royal Infirmary, Royal Aberdeen Children’s Hospital and Woodend General Hospital.

The role involves handling patient telephone enquiries, processing GP referrals, and assisting with clinic lists and bookings. You will cover various areas as needed and work in a busy, customer-focused environment.

Qualifications

• Good customer service skills and polite telephone manner.
• Ability to work as part of a team and handle pressure during staff shortages.
• Good IT skills and being well organised to manage busy clinics.

Responsibilities

• Handle telephone enquiries from patients.
• Process GP referrals and prepare clinic lists.
• Assist clinic coordinators with booking appointments from waiting lists.
• Carry out general administrative duties across outpatient clinics.

Skills

Customer service

Telephone enquiries

Teamwork

Job description

Outpatient Administration Advert

An exciting opportunity has arisen to join the Outpatient Administration team for NHS Grampian across various sites: Aberdeen Maternity Hospital, Aberdeen Royal Infirmary, Royal Aberdeen Children's Hospital and Woodend General Hospital.

We have 1 x Band 2 Outpatient Receptionist post available as follows:

Post 2 – Monday & Tuesday 13:00-17:00, Wednesday - Friday 12:30-16:30 (20hrs)

Please note that this is a relief post with no fixed desk, you will be moving to many areas providing coverage where needed.

Role Overview

The role will involve dealing with telephone enquiries from patients, processing GP referrals, preparing clinic lists and paperwork for upcoming clinics, assisting clinic coordinators with booking appointments from outpatient waiting lists and any other general administrative duties.

Applicants must be able to demonstrate good customer service skills, polite telephone manner and be able to work as part of a team. You should have the ability to work well under pressure during times of staff shortages and a flexible approach to the needs of the department are essential.

Applicants must have the ability to deal with service users and colleagues in a confident, caring and empathetic manner both over the phone and in person. You should be well organised and methodical with excellent communication, interpersonal and IT skills to cope with the demands of a busy clinic reception.

Contract & Sponsorship

Sponsorship: Please note that sponsorship cannot be offered for this post.

Interviews are scheduled for Tuesday 20th October 2026.

Equality & Inclusion

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.

Additional Information For Candidates

• Please note - If this post operates within Aberdeen City Low Emission Zone, you will be responsible for all costs associated with entering.

As a disability confident employer we are committed to ensuring our recruitment processes are inclusive and accessible to all. If you need us to make any adjustments during the recruitment process, please let us know by contacting our recruitment team at the earliest opportunity. Email us at [e-mail].

About NHS Grampian

NHS Grampian forms one of the fourteen regional health boards of NHS Scotland and is responsible for providing health and social care services to a population of over 500,000 people living in Aberdeen, Aberdeenshire and Moray. As a board we strive to ensure the environment is conducive to nurturing a positive culture, supported and delivered through our NHS and Social Care values.