NPQ Programme Co-ordinator

Judicium; West of England; Hybrid; GBP 24,000 - 32,000; Full time

Benefits offered by this job

28 days holiday

Health Cash Plan

Life insurance

Pension scheme

Flexible benefits

Learning & development

Volunteer days

Job summary

Judicium in Bristol is seeking a Programme Coordinator to support the delivery of high-quality education programmes. You will manage the learner journey, coordinate cross-team activities, and provide excellent customer service to participants and staff.

The role involves coordinating events, processing applications, updating learning resources, and ensuring timely communication across Sales, Marketing, Partnerships and Finance teams.

Qualifications

• Proven customer service-related experience.
• Excellent written and spoken English.
• Strong organisational and time-management skills.
• Proficient in MS Office and Teams.

Responsibilities

• Respond to enquiries through various platforms including email and phone calls.
• Ensure enquiries are acknowledged and dealt with promptly and courteously.
• Process programme applications to ensure completeness and eligibility.
• Inform participants of all event details and update resources to company standards.
• Set up contracts and work schedules for associates and venues.

Skills

Customer service

MS Office

Organisational skills

Attention to detail

Tools

MS Office

Teams

Job description

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Full details of the job.

Vacancy Name

Vacancy Number

Vacancy Number VN2956

Location City

Location City Bristol

Employment Type

Employment Type Permanent

About us

We're a friendly, DfE accredited, Ofsted outstanding training company providing apprenticeships, professional development and the DfE's 'Golden Thread' (trainee teachers to school Executive Leaders). We are adaptable, collaborative, and genuinely value the work we do to support the education sector, as much as our trainees do.

Our people are at the heart of our business and our passion and commitment to education is what drives us. As a result, we have seen incredible growth over the last few years both nationally and internationally.

We aim to be an employer where everyone can be themselves, do their best in an inclusive working environment and where all colleagues can thrive and reach their full potential. We want to attract, develop and retain individuals with different experiences, backgrounds and perspectives.

About the job

Reporting to the Senior Coordinator, the Programme Coordinator role is integral to the delivery of high-quality programmes and requires excellent customer service, efficient coordination of the learner journey and effective support and coordination services. Within the team you will be designated certain areas of responsibility that will change dependant on the needs of the team, the business and your own professional development.

Programme Coordinators will work closely with their team, Candidate Support Managers, and the Sales, Marketing, Partnerships and Finance teams to ensure an outstanding end-to-end experience for participants. Cross-team collaboration is encouraged.

About you

• Respond to enquiries through various platforms including Freshdesk, Zendesk, email and phone calls


• Ensure that enquiries are acknowledged and dealt with promptly, efficiently and courteously


• Process programme applications to ensure completeness and eligibility


• Notify applicants of the outcomes of their applications


• Book and manage events in relation to programme delivery and workforce training (interviews, face-to-face and online courses, online briefings etc.)


• Inform participants of all event details


• Update, format and edit programme resources (face-to-face and online content), to adhere to company standards and branding guidelines


• Ensure successful applicants have access to guidance, learning materials and systems required for the completion of their programme


• Set up contracts and work schedules for associates and venues including raising purchase orders


• Support the delivery workforce as appropriate


• Track participants engagement, providing care, support and encouragement through to completion of programme


• Pre-empt withdrawals and deferrals, offering support, alternative provision, and manage/ track them when they occur


• Work with colleagues to document and improve processes


• Take ownership of and provide visibility into the progress towards KPIs


• Role model values including working collaboratively, striving for excellence, working with integrity and undertaking continual learning


• Adhere to Best Practice Network and Supporting Education's policies and standards

About You:

• Be reliable, hardworking and professional


• Have proven customer service-related experience


• Possess an excellent customer service manner, both written and spoken


• Have the ability to organise, plan and prioritise time and tasks effectively


• Work well under pressure with the ability to deal with issues as they arise


• Be highly competent using MS Office and Teams


• Demonstrate accuracy and attention to detail


• Highly numerate and literate


• Creative, innovative and able to solve problems

What we Offer

• 28 days holiday and get an extra day for each year you stay with us, up to max 33 days PLUS bank holidays


• Health Cash Plan, once you've passed probation, which includes access to a private GP


• From day 1, free life insurance covering up to x4 your salary


• We'll both add money into your pension pot after 3 months


• Choose what flexible benefits you want after you've passed probation - this could be buying extra holiday, dental, topping up your healthcare plan, bikes, gym membership, electric cars and give as you earn


• Learning and development opportunities


• Volunteer days - 3 paid volunteer days a year, with 2 dedicated to Education

By joining us, you will become part of a community that is dedicated to transforming lives and sustaining communities, where your voice is heard, your ideas are valued, and your individuality is celebrated. Together, we will continue to advance our passion for education and build brighter futures for all.

Employment offers are subject to satisfactory vetting checks. These checks will be run in line with the latest guidance and legislation. You will need to already have the right to work in the UK, as we are not able to offer any sponsorship(s) for visa applicants.