NOC Senior Engineer

Node4 Ltd; East Midlands; On-site; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid Working

Private Medical Insurance or Health +

Employee Assistance Program

25 days holidays plus birthday off

Option to purchase additional holiday

Company Pension Scheme

Life Assurance x 4

Diverse workforce

Node4 training Academy

Family savings discounts

Discounted Gym Membership

Modern facilities

Company Social events

Drinks, biscuits, sweets and fruit

Job summary

Node4 Ltd. is seeking a seasoned Senior Network Engineer to take technical ownership in a 24/7 NOC, leading resolution of major incidents and outages.

You will provide engineering guidance, ensure service restoration with minimal customer impact, and mentor the team to raise standards. You will work with the Team Leader to drive incident prevention, improve ticket quality, and maintain clear stakeholder communication during escalations and priority incidents in a demanding managed services

Qualifications

• Senior Network Engineer or Support Engineer with 24/7 experience.
• Hands-on experience with routing, switching and firewalls.
• Experience in SLA-driven managed service environments.
• Strong mentoring, communication and leadership skills.
• Ability to handle major incidents and complex challenges.

Responsibilities

• Act as senior authority in 24/7 NOC, leading resolution of high-priority incidents.
• Own major incidents and escalations to restore service with minimal customer impact.
• Provide technical leadership and guide engineers to improve standards.
• Collaborate with Team Leader to meet service outcomes and reduce repeats.
• Review tickets, configurations and documentation for quality.
• Communicate clearly with stakeholders during escalations.

Skills

Senior Network Engineer

Incident management

On-call support

Mentoring

Leadership

Tools

Routing

Switching

Firewalls

WAN environments

Job description

• Acts as the senior technical authority within the 24/7 NOC function, leading resolution of complex and high-priority incidents.
• Takes ownership of major incidents and escalations, supporting effective service restoration and minimal customer impact.
• Provides technical leadership across the team, improving quality, consistency, and capability.
• Works closely with the Team Leader to support service outcomes, reduce repeat incidents, and improve technical standards.
• Work as part of a 24/7 shift rota, Own and resolve complex and business-critical incidents, acting as technical escalation point for engineers.
• Provide technical leadership during major incidents, supporting coordinated and effective recovery.
• Drive accountability for technical quality, ticket standards, and resolution approaches.
• Support engineers with troubleshooting, guidance, and best practice.
• Contribute to problem identification and root cause resolution, reducing repeat incidents.
• Review and assure quality of tickets, configurations, and documentation.
• Maintain clear communication with stakeholders during escalations and priority incidents.
• Support adherence to SLA, incident, and change management processes.

Behaviours

• Leads by example through strong technical ownership and professionalism.
• Provides calm, clear direction during complex or high-pressure situations.
• Takes accountability for technical outcomes, not just tasks.
• Actively develops others through mentoring and support.
• Challenges constructively to improve standards and consistency.

Measures Of Success

• Effective resolution of complex incidents with clear technical leadership.
• Strong support to major incident handling and recovery.
• Reduction in repeat incidents through root-cause identification.
• High standards of technical quality and documentation.
• Improved capability and confidence across the team.

Additional Considerations

• Participation in an on-call rota will be required, including supporting escalation and major incident response outside core hours where necessary.
  Proven experience as a Senior Network Engineer or Support Engineer.
• Strong hands-on experience across network technologies including routing, switching, firewalls, and WAN environments.
• Experience working in SLA-driven, managed service environments.
• Ability to handle major incidents and complex technical challenges.
• Strong mentoring, communication, and leadership skills.
• Experience with change control, governance, and best-practice processes.
  Why join Node4? Founded in 2004, Node4 has experienced exceptional growth and success over the years. From an office in Derby to locations nationwide. From three people to a workforce of over 1200.

About Node4 We are a united force driven by a single ambition; to deliver faster transformation, lower cost, and truly differentiated outcomes - we do this by bringing together our AI Augmented MSP platform, hybrid sovereign cloud solutions, deep Microsoft expertise and the Node4 People, Founded in 2004, Node4 has experienced exceptional growth and success over the years. From an office in Derby to locations nationwide and beyond. From three people to a workforce of over 900. We believe that our people are the driving force behind our success. We are a vibrant, passionate, and diverse team committed to providing exceptional service as standard. Node4 is the place to be if you are passionate about technology and providing exceptional service while developing your career within a welcoming and evolving company., Why join Node4? Founded in 2004, Node4 has experienced exceptional growth and success over the years. From an office in Derby to locations nationwide. From three people to a workforce of over 1200.

• Hybrid Working
• Private Medical Insurance or Company Paid Health Cash Plan
• Employee Assistance Program
• 25 days holidays plus your birthday off
• Option to purchase additional holiday (up to 5 days)
• Company Pension Scheme
• Life Assurance x 4
• A diverse workforce
• Employee investment with Node4 training Academy
• Family savings and shopping discounts through the Node4 benefits portal.
• Discounted Gym Membership
• Modern facilities with open and welcoming breakout areas
• Company Social events
• Never ending supply of hot and cold drinks, biscuits, sweets, and fruit