NOC Engineer / SRE NICE · Remote · UK · Site Reliability Pay not stated 3w ago

Devopsroles; United Kingdom; Remote; GBP 65,000 - 90,000; Full time

Job summary

NiCE is seeking an ambitious NOC-SRE to join a team focused on 24/7 service reliability, incident response, automation, and observability. You’ll engineer problems away, not just respond to alerts.

The role sits at the intersection of traditional NOC responsibilities and reliability engineering, coordinating with Engineering, Infrastructure, Security, and Product teams. NiCE emphasizes blameless PIRs and scalable self‑healing with automation.

Qualifications

• Excellent Linux system administration.
• Proven incident management in production environments.
• Hands-on with cloud platforms (AWS) and containers.
• Experience with monitoring/alerting platforms and dashboards.

Responsibilities

• Lead or participate in 24x7 on-call rotations for incident response.
• Triage, mitigate, and resolve major incidents with cross‑functional teams.
• Design and improve runbooks, alerting strategies, and SLO/SLI alignment.
• Build and maintain dashboards with Grafana, Prometheus, and Datadog.
• Develop automation scripts (Python, Bash, Go) to reduce toil.

Skills

Linux administration

Incident management

Cloud infrastructure (AWS)

Containers & orchestration (Docker, K8

Monitoring & alerting

Scripting (Python, Bash, Go)

Networking fundamentals

24x7 NOC experience

Communication skills

Tools

Grafana

Prometheus

Datadog

Splunk

CloudWatch

Terraform

Ansible

Kubernetes

Docker

Job description

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

TheNOC - SRE role sits at the intersection oftraditional Network Operations Center (NOC) responsibilities and engineering‑driven reliability practices. This role focuses on 24/7 service reliability, incident response, operational automation, and observability, while actively reducing operational toil through software and automation.

Unlike a traditional NOC analyst, an SRE‑NOC is expected to engineer problems away, not just respond to alerts.

How will you make an impact?

Incident Response & Operations

• Act as a primary or escalation responder in a 24x7 on‑call rotation
• Lead or support Major Incident (MI) response, including triage, mitigation, and resolution
• Coordinate across Engineering, Infrastructure, Security, and Product teams
• Execute and improve runbooks, playbooks, and escalation paths
• Drive blameless post‑incident reviews (PIRs) and track corrective actions

Monitoring, Alerting & Observability

• Own service health monitoring across infrastructure, applications, and dependencies
• Design and maintain alerting strategies that align with SLIs/SLOs
• Reduce alert fatigue through signal‑to‑noise improvements
• Build dashboards using tools such as:
• Grafana
• Prometheus
• Datadog / Splunk / CloudWatch

Reliability Engineering & Automation

• Automate repetitive operational tasks to reduce manual toil
• Improve mean time to detect (MTTD) and mean time to resolve (MTTR)
• Develop scripts and tools (Python, Bash, Go, etc.) to support NOC/SRE workflows
• Implement self‑healing and auto‑remediation where possible
• Partner with engineering teams to improve system design for reliability

Platform & Infrastructure Support

• Support and troubleshoot:
• Linux‑based systems
• Cloud platforms (AWS, Azure, GCP)
• Kubernetes / containerized environments
• Assist with capacity planning and availability reviews
• Ensure operational readiness for production releases

Have you got what it takes?

Technical

• Strong Linux systems administration
• Experience with incident management and production support
• Familiarity with:
• Cloud infrastructure (AWS preferred)
• Containers & orchestration (Docker, Kubernetes)
• Monitoring/alerting platforms
• Scripting or programming experience in Python, Bash, Go, or similar
• Understanding of networking fundamentals (DNS, TCP/IP, load balancing)

Operational

• Experience working in 24x7 NOC or production operations environments
• Ability to handle high‑pressure incidents calmly and effectively
• Strong written and verbal communication for incident coordination
• Comfort working from runbooks—but improving them when they fall short

Preferred / Differentiators

• Experience defining or operating to SLOs / SLIs
• Prior migration from traditional NOC → SRE model
• Infrastructure as Code experience (Terraform, Ansible, etc.)
• Exposure to security, compliance, or regulated environments

Requisition ID: 11707

Reporting into: Manager, Network Operations

Role Type: Individual Contributor

About NiCE

NICELtd. (NASDAQ: NICE)software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,fight financial crimeand ensure public safety.Every day, NiCE software managesmore than120 million customer interactions and monitors3+billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.