Lead Site Reliability Engineer NICE · Southampton · Site Reliability Pay not stated 5mo ago

Devopsroles; Southampton; Hybrid; GBP 70,000 - 110,000; Full time

Job summary

NiCE is expanding its Cloud Platform Engineering team to ensure reliable, scalable cloud services for public safety customers. The role is hands-on, focusing on observability, automation and platform reliability in a Linux/Windows environment.

You will collaborate with DevOps and engineering teams to enforce SLOs and maintain secure, cost-efficient cloud platforms. The ideal candidate has 6+ years in SRE/DevOps with strong scripting, IaC, and monitoring experience, including Azure, AKS, Grafana

Qualifications

• 6+ years in Site Reliability Engineering or similar
• Experience with Azure cloud
• Experience with databases MS-SQL, Elasticsearch, YAML, JSON, XML
• Programming or scripting (Python, PowerShell, C#)
• Infrastructure as code (ARM, BICEP, Git)
• Monitoring, alerting and dashboards (Azure Monitor, Prometheus, Grafana, Elasticsearch)
• Kubernetes and containerization (AKS)
• CI/CD with Azure DevOps
• Security/compliance frameworks (ISO 27001, Cyber Essentials+, FEDRAMP)
• Strong communication and collaboration

Responsibilities

• Act as part of a team of SREs, gatekeepers of production, backlog management and reliability improvements
• Lead investigations into outages, performance and cost issues
• Lead automation initiatives to reduce low-value tasks
• Provide technical leadership to Cloud Operations and Support teams
• Collaborate to establish and enforce SLOs, SLAs and error budgets
• Develop and configure monitoring dashboards and alerts (Grafana, Azure Monitor)
• Install and configure Observability Platform (Grafana, Prometheus, Azure Monitor, OpenTelemetry)
• Develop Bicep modules for monitoring infrastructure and deploy them
• Optimize performance, cost and security through regular reviews and tuning

Skills

SRE/DevOps background

Cloud engineering

Automation scripting

Monitoring & observability

Security & governance awareness

Tools

Azure

Kubernetes (AKS)

Grafana

Prometheus

Azure DevOps

Terraform / Bicep

Job description

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what's the role all about?

Here at NICE Public Safety, we provide state of the art solutions for the Public Safety & Justice market, providing software as a service for multi-media evidence management and Emergency Contact Centres to a worldwide customer base.

We are currently expanding our Cloud Platform Engineering team to ensure we continue to offer exemplary service to our customers. This is a very hands-on role. You will be involved in ensuring our cloud platforms are observable, measurable, reliable, scalable, and maintainable. It’s likely that the successful candidate will have significant experience in a DevOps, SRE, Cloud Engineer, or Cloud Development role.

NOTE – The successful candidate must have lived in the UK for 5 years and be eligible to obtain NPPV3 + Security Clearance.

How will you make an impact?

• Act as part of a team of SRE’s that act as the ‘gatekeepers’ of production and actively manage the work backlog and develop reliability improvements.
• Lead investigations into root cause outages, performance, and cost issues.
• Lead initiatives to develop the automation of low-value tasks balanced against project delivery demands.
• You will provide technical leadership and to wider Cloud Operations and Support teams along with providing oversight to the products and services they support.
• Collaborate with DevOps and engineering teams to establish and enforce SLOs, SLAs, and error budgets
• Develop and configure monitoring dashboards and alerts in tools like Grafana and Azure Monitor.
• Installation and configuration of Observability Platform including tools like Grafana, Prometheus, Azure Monitor, Open telemetry etc.
• Developing bicep modules for monitoring infrastructure and deploy it.
• Optimize system performance, cost, and security through regular reviews and tuning.

Do you have what it takes?

• Must have 6+ years of experience in Site Reliability Engineering
• Excellent technical, analytical and troubleshooting skills
• Experience and in-depth knowledge of databases and data handling (MS-SQL, Elasticsearch, YML, JSON, XML)
• Experience with Azure cloud
• Significant experience in programming or advanced scripting (Python, PowerShell, C# etc.)
• Experience with infrastructure/configuration as code and version control (ARM, BICEP, Git)
• Strong Experience managing monitoring, alerting and dashboarding platforms (Azure Monitor, Prometheus, Grafana, Elasticsearch)
• Demonstrable experience of supporting live cloud services and platforms
• Expert in developing queries for dashboards and alerting for microservices.
• Expertise in developing custom metrics for microservices
• Collaborate with DevOps and engineering teams to establish and enforce SLOs, SLAs, and error budgets.
• Production experience with Kubernetes and containerization (AKS)
• Exposure to Azure DevOps pipelines is desirable (CI/CD)
• Strong experience in infrastructure as a code, design and implementation strategies.
• Experience with AI (tools) to automate and accelerate is a plus.
• Efficient, effective, and respectful communication skills both with customers and within internal departments. Including,
  • Good listener, able to identify and validate assumptions.
  • Able to use effective questioning to confirm understanding of a customer problem and then provide help to solve it.
  • Methodical troubleshooting, technical skill and attention to detail used in diagnosing problems and reproducing issues in a local environment.
  • Multi-tasking and time-management to prioritise and switch between varied tasks.
• Significant experience in platform engineering, observability, and provisioning.
• Proven ability to develop and implement a strategic vision for platform services, observability, and provisioning.
• Strong understanding of cyber security principles, governance, and compliance frameworks.
• Strong understanding and experience of cloud platforms, containerisation, and microservices architecture.
• Broad background across information technology with the ability to communicate clearly with non-security technical SMEs at a comfortable level.
• Strong proficiency in technical scoping, architecture design, and integration of security tools and processes.
• Ability to translate business notes into scalable, user-centric cloud solutions.
• Excellent communication and collaboration skills, with a focus thought leadership and solution development.
• Experience in both operational and transformation roles or a clear working understanding of both perspectives.
• Knowledge of compliance with relevant frameworks, including ISO 27001, Cyber Essentials + or FEDRAMP

Tooling

• Kubernetes (Ideally AKS)
• Azure Devops Pipelines
• Elasticsearch and Cloud Observability Stacks
• IAC (Bicep/Terraform)
• Powershell / C#

Beneficial Certifications

• AZ 104
• AZ 305
• AZ 500
• AZ 700
• CKA

Requisition ID: 10820
Reporting into: Director, Engineering,
Role Type: Individual Contributor

About NiCE

NICELtd. (NASDAQ: NICE)software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,fight financial crimeand ensure public safety.Every day, NiCE software managesmore than120 million customer interactions and monitors3+billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.