NOC Engineer

OpticoreIT Limited; London; Hybrid; GBP 100,000 - 125,000; Full time

Job summary

A specialist IT consultancy is seeking a NOC Engineer to join their team in London. The role involves 2nd line network support, troubleshooting issues, and collaborating with other engineers. Candidates should have CCNA certification, at least 2 years' experience in network support, and knowledge in managing routers and firewalls. Benefits include a competitive salary, private healthcare, and training opportunities.

Benefits

Competitive salary and discretionary bonus

23 days holiday plus bank holidays

Private healthcare and dental insurance

Pension scheme

Team and company social events

Cycle-to-work programs

Qualifications

• At least 2 years of experience in a network support environment.
• Flexibility to participate in on-call rotations, occasional weekend work, and shift patterns.
• Experience administering and upgrading network devices.

Responsibilities

• Diagnosing and resolving 2nd line issues within SLAs.
• Monitoring ticket queues, multitasking, and prioritising tasks.
• Creating technical documentation and maintaining the knowledge base.

Skills

CCNA Network Engineer

Palo Alto Firewalls

Cisco Meraki

ITIL processes

Network troubleshooting

Education

Working towards CCNP

Tools

Routers

Switches

Firewalls

Job description

Opticore IT is currently seeking a NOC Engineer to join our NOC team, supporting managed service clients by resolving faults and planning maintenance. This role involves working with a team of engineers to proactively maintain and reactively fix client networks.

The NOC operates in a fast-paced environment, primarily based 3 days a week at our London HQ, with occasional onsite visits to clients for fault resolution.

Opticore IT is a specialist Network Engineer and Project Management consultancy offering opportunities across various sectors including Finance, Broadcast Media, and Telecommunications.

Responsibilities include:

• Working as a 2nd line Network Support Engineer in our Network Operations Centre.
• Diagnosing and resolving 2nd line issues within SLAs.
• Monitoring ticket queues, multitasking, and prioritising tasks.
• Troubleshooting network problems, identifying root causes, and escalating as needed.
• Collaborating with the 3rd Line team on complex issues.
• Administering and maintaining customer infrastructure through change control.
• Performing RMAs, software upgrades, and patch management across multiple vendors.
• Creating technical documentation, diagrams, and SOPs, maintaining the company's knowledge base.
• Supporting service delivery through reporting.

Candidate requirements:

• Certified CCNA Network Engineer, working towards CCNP.
• At least 2 years of experience in a network support environment.
• Experience administering and upgrading Routers, Switches, and Firewalls.
• Flexibility to participate in on-call rotations, occasional weekend work, and shift patterns from 0700hrs to 2000hrs, Monday to Friday.
• Experience with Palo Alto Firewalls and Cisco Meraki.
• Knowledge of ITIL processes such as Change and Incident Management.

Benefits:

At Opticore IT, we invest in our engineers' growth through training, labs, and courses, all free of charge. We also offer:

• Competitive salary and discretionary bonus.
• 23 days holiday plus bank holidays.
• Private healthcare and dental insurance.
• Pension scheme.
• EV car schemes, workplace nursery, tech schemes, and cycle-to-work programs.
• Team and company social events.
• EMI share scheme.

Diversity and Inclusion:

We are committed to fostering an inclusive, diverse workforce and encourage applications from all backgrounds. Please inform us if you require any adjustments during the application or interview process.