NNDR Business Rates Officer

Adecco Portugal; Croydon; On-site; GBP 28,000 - 37,000; Full time

Job summary

Adecco Group UK & Ireland is seeking a Revenues Officer for a 6‑month contract based in Croydon with hybrid working. You will manage Business Rates accounts and deliver outstanding customer service across multiple channels.

Your day‑to‑day includes applying reductions, updating payer details, issuing refunds, tracing gone‑aways, and negotiating post‑summons payment plans. Knowledge of NNDR and legislation is essential.

Qualifications

• Business Rates knowledge required.
• NNDR experience essential.
• Ability to work confidently in a fast-paced setting.
• Excellent communication and negotiation skills.
• Strong understanding of legislation and how to interpret it.
• Comfortable managing workloads and working to deadlines.
• Solid IT skills and confidence using digital systems.
• Professional handling of sensitive information.

Responsibilities

• Keep Business Rates accounts accurate and up-to-date - applying reductions, updating payer details, issuing refunds, and tracing gone-aways.
• Negotiating post-summons payment arrangements that help maximise council income.
• Handling customer contact via phone, email, online services, and written correspondence.
• Supporting court hearings by agreeing arrangements and requesting adjournments when needed.
• Taking ownership of recovery actions and advising customers on Business Rates processes.
• Resolving queries quickly while maintaining professionalism and sensitivity.
• Agreeing instalment plans and promoting Direct Debit options.
• Managing re‑valuation schedules and updates from the Valuation Office Agency.
• Preparing detailed cases for enforcement agents and ensuring correct allocation of payments.
• Driving recovery on post‑liability order debt to maximise collection.

Skills

Business Rates knowledge

NNDR experience

Fast-paced environment

Communication skills

Negotiation skills

Legislation interpretation

Time management

IT/digital systems

Job description

Job Title: Revenues Officer (Business Rates / NNDR)

Location: Local authority based in Croydon - Hybrid Working (can be remote depending on experience)

Hourly rate: £20.38 PAYE / £27.03 Umbrella

Contract Length: 6-month contract (possibility of extension)

Working Pattern: Full Time, Monday - Friday, 36 hours

ASAP Start

In this role, you'll play a key part in managing Business Rates accounts and delivering exceptional customer service across multiple channels. Your day‑to‑day will involve:

• Keeping Business Rates accounts accurate and up-to-date - applying reductions, updating payer details, issuing refunds, and tracing gone‑aways.
• Negotiating post‑summons payment arrangements that help maximise council income.
• Handling customer contact via phone, email, online services, and written correspondence.
• Supporting court hearings by agreeing arrangements and requesting adjournments when needed.
• Taking ownership of recovery actions and advising customers on Business Rates processes.
• Resolving queries quickly while maintaining professionalism and sensitivity.
• Agreeing instalment plans and promoting Direct Debit options.
• Managing re‑valuation schedules and updates from the Valuation Office Agency.
• Preparing detailed cases for enforcement agents and ensuring correct allocation of payments.
• Driving recovery on post‑liability order debt to maximise collection.

What We're Looking For

• Essential Business Rates knowledge
• NNDR experience
• The ability to work confidently in a fast‑paced setting
• Excellent communication and negotiation skills
• Strong understanding of legislation and how to interpret it
• Comfortable managing workloads and working to deadlines
• Solid IT skills and confidence using digital systems
• A professional approach to handling sensitive information

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.