Nights Warehouse Shift Manager

TN United Kingdom; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading company in the logistics sector is seeking a Shift Manager to oversee daily operations, ensuring service levels meet KPIs while managing team performance. This role offers opportunities for career progression and competitive benefits, including enhanced holiday and pension schemes.

Benefits

25 days of holiday increasing with service + bank holidays

Enhanced maternity & paternity benefits

Company pension scheme

Life assurance

Employee assistance program including 24/7 Virtual GP

DX Discounts Portal

Opportunities for career progression

Qualifications

• Previous experience in logistics or distribution industries.

Responsibilities

• Lead and manage the warehousing operation.
• Ensure compliance with company policies.
• Drive excellent customer service through team engagement.

Skills

Leadership

Customer Service

Job description

The Shift Manager role reports to the Operations Manager and leads all aspects of the daily shift operation in a cost-effective and productive manner. The Shift Manager will ensure service levels meet agreed standards and KPIs, while effectively managing team members to achieve customer expectations.

Key responsibilities

1. Lead and manage the warehousing operation, ensuring effective and accurate sortation of goods.
2. Ensure all activities comply with company policies, maintaining safety and proactivity.
3. Manage costs and performance of the shift.
4. Drive excellent customer service through team engagement.
5. Manage performance, conduct, absence, engagement, and development of team members, holding them accountable to standards.
6. Monitor KPIs, identify actions, and communicate areas for improvement.
7. Provide shift summaries and handover records, detailing any exceptions and actions taken.

Essential criteria

• Previous experience in logistics or distribution industries.

Additional information

If you have experience managing teams in fast-paced mail/distribution environments and wish to develop your leadership skills, we would love to hear from you.

• Competitive pay rates
• 25 days of holiday increasing with service + bank holidays
• Enhanced maternity & paternity benefits
• Company pension scheme
• Life assurance
• Employee assistance program including 24/7 Virtual GP
• DX Discounts Portal
• Opportunities for career progression and more