Nights Warehouse Shift Manager

TN United Kingdom; Leeds; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a proactive Shift Manager to oversee daily operations in a dynamic logistics environment. This role involves leading a dedicated team to ensure service excellence while managing costs and performance metrics. The ideal candidate will possess strong leadership skills and a background in logistics, ready to drive improvements and enhance customer satisfaction. With competitive pay and opportunities for career progression, this position is perfect for those looking to advance their leadership journey in a fast-paced setting.

Benefits

25 days holiday plus bank holidays

Enhanced maternity & paternity leave

Company pension scheme

Life assurance

Employee assistance program

DX Discounts Portal

Career progression opportunities

Qualifications

• Experience in logistics or distribution industry is essential.
• Proven ability to manage teams in fast-paced environments.

Responsibilities

• Lead and manage the warehousing operation for the shift.
• Monitor KPIs and implement actions for improvement.
• Engage a team to deliver excellent customer service.

Skills

Team Leadership

Performance Management

Customer Service

Logistics Management

Job description

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Shift Manager Role

The Shift Manager reports to the Operations Manager and is responsible for leading and managing all aspects of the daily shift operation in a cost-effective and productive manner. The role involves ensuring service levels meet the Service Level Agreements and Key Performance Indicator targets. This leadership position also requires effectively managing all colleagues on the shift to ensure customer expectations are achieved.

Key Responsibilities

1. Lead and manage the warehousing operation for the shift, ensuring effective and accurate sortation of goods.
2. Ensure all activities are conducted in line with company policies, safely and proactively.
3. Manage costs and performance of the shift.
4. Lead and engage a team to deliver excellent customer service.
5. Manage performance, conduct, absence, engagement, and training and development of team members, holding staff accountable to departmental and company standards.
6. Monitor KPIs, identify and communicate actions, and highlight areas for improvement.
7. Provide a shift summary and handover record, detailing and addressing any exceptions.

Essential Criteria

• Previous experience in the logistics or distribution industry.

Additional Information

If you have experience managing teams in fast-paced mail/distribution environments and are looking to develop your leadership skills, we would love to hear from you.

• Competitive rates of pay
• Holidays: 25 days increasing with length of service + bank holidays
• Enhanced maternity & paternity leave
• Company pension scheme
• Life assurance
• Employee assistance program, including 24/7 Virtual GP
• DX Discounts Portal
• Excellent opportunities for career progression and more!