Nights Team Member - Guildford

LGH - Holiday Inn; Guildford; On-site; GBP 20,000 - 25,000; Full time

Job summary

A reputable hotel chain in Guildford seeks a reliable Night Team Member to ensure smooth hotel operations during nightly shifts. The role involves managing guest requests and performing safety and security checks. Candidates should possess strong customer service and communication skills, with experience in a hotel environment being a plus. Flexibility for evening and weekend shifts is needed. The position offers benefits including employee discounts and well-being support.

Benefits

Employee discounts on bedroom rates

Access to IHG employee benefits

Shopping discounts

Free meals on duty

Free parking

Qualifications

• Previous experience in hotel or similar environment, preferably in a night team role.
• Ability to remain calm in high-pressure situations.
• Flexible to work evenings and weekends.

Responsibilities

• Manage guest requests promptly and professionally.
• Perform regular security checks.
• Assist with maintenance or housekeeping tasks.

Skills

Customer service skills

Strong communication

Interpersonal skills

Organizational skills

Job description

Overview

Are you reliable and responsible? We're looking for a Night Team Member to ensure our hotel runs smoothly during the night shift.

About LGH Hotels Management

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.

Responsibilities

• Guest Services: Manage guest requests promptly and professionally, ensuring a pleasant stay.
• Safety First: Maintain security and safety procedures throughout the night.
• Security Checks: Perform regular security checks to keep our hotel safe.
• Support Staff: Provide general support to hotel staff during the night shift.
• Maintenance Help: Assist with any maintenance or housekeeping tasks that arise.
• Room Setup: Set up meeting rooms and other areas as needed.
• Food & Beverage Service: Serve food and beverages to guests when required.
• Check-In/Out: Handle guest check-ins and check-outs as needed.
• Emergency Response: Manage any emergency situations that occur.
• Reporting: Prepare reports for senior management as required.

Qualifications

• Previous experience working in a hotel or similar environment, preferably in a night team member role.
• Excellent customer service skills and a friendly, professional demeanor.
• Strong communication and interpersonal skills.
• A good understanding of safety and security procedures.
• The ability to remain calm and composed in high-pressure situations.
• A flexible and adaptable approach to work, with the ability to work evenings and weekends if required.
• Good organizational skills and attention to detail.

Location

The Holiday Inn Guildford Hotel is conveniently situated less than two miles from the heart of Guildford, just a quick 10-minute drive to the city center. Guildford station is approximately a mile away, offering a 30-minute train journey to London.

Benefits

• Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.
• Access to the IHG employee room benefit programme across their global portfolio. (T&Cs apply).
• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Eye care
• Free legal & money advice
• Counseling sessions
• Hospital & death benefit plans
• Cycle to work scheme
• Wellbeing tips and support fitness videos
• Recipe ideas
• Advice on keeping active and healthy living
• Wellbeing podcasts and tv
• Breathing exercises
• 24/7 advice and support line
• Team reward & recognition
• Free meals on duty
• Free parking