Hospitality Service Manager - Housekeeping - Bristol

LGH - Holiday Inn; Bristol; On-site; GBP 35,000 - 52,000; Full time

Benefits offered by this job

IHG employee room benefit programme

Shopping discounts

Eye care

Free legal & money advice

Counseling sessions

Hospital & death benefit plans

Cycle to work scheme

Wellbeing tips and fitness videos

Recipe ideas

Health & fitness resources

Breathing exercises

24/7 support line

Team reward & recognition

Free meals on duty

Free parking

Job summary

LGH - Holiday Inn Bristol-Filton is seeking an experienced Hospitality Service Manager to lead our housekeeping team and maintain top standards of cleanliness, comfort and guest care.

You will direct daily operations of the housekeeping department, coach staff, manage rosters and budgets, and respond promptly to guest requests with a focus on accuracy and empathy.

Join a growing UK portfolio with excellent team culture and employee benefits.

Qualifications

• Has proven experience leading a housekeeping team in a hotel or similar environment.
• Leads with empathy, fairness and clear communication.
• Understands that high standards are best achieved through well supported, motivated teams.
• Takes pride in creating clean, comfortable and welcoming spaces for guests.
• Is organised, detail focused and confident managing schedules, standards and budgets.
• Remains calm and solution focused when handling challenges or guest concerns.
• Values teamwork, structure and consistency while encouraging personal responsibility.

Responsibilities

• Lead, manage and support the housekeeping team, providing regular coaching, feedback and performance development.
• Ensure all guest rooms, public areas and back of house spaces meet consistently high standards of cleanliness, hygiene and presentation.
• Recruit, train and develop team members, helping them feel confident, capable and supported in their roles.
• Develop and maintain housekeeping procedures that provide clarity, consistency and quality.
• Plan and manage rosters, allocate tasks effectively and ensure daily duties are completed to a high standard.
• Monitor and control housekeeping budgets, including labour and supply costs.
• Manage stock levels of housekeeping supplies and equipment, ensuring availability and cost control.
• Respond promptly and professionally to guest requests or concerns, ensuring issues are resolved with care and efficiency.
• Has proven experience leading a housekeeping team in a hotel or similar environment.
• Leads with empathy, fairness and clear communication.
• Understands that high standards are best achieved through well supported, motivated teams.
• Takes pride in creating clean, comfortable and welcoming spaces for guests.
• Is organised, detail focused and confident managing schedules, standards and budgets.
• Remains calm and solution focused when handling challenges or guest concerns.
• Values teamwork, structure and consistency while encouraging personal responsibility.

Skills

People management

Hospitality leadership

Customer service

Budget management

Recruitment & training

Job description

• Lead, manage and support the housekeeping team, providing regular coaching, feedback and performance development
• Ensure all guest rooms, public areas and back of house spaces meet consistently high standards of cleanliness, hygiene and presentation
• Recruit, train and develop team members, helping them feel confident, capable and supported in their roles
• Develop and maintain housekeeping procedures that provide clarity, consistency and quality
• Plan and manage rosters, allocate tasks effectively and ensure daily duties are completed to a high standard
• Monitor and control housekeeping budgets, including labour and supply costs
• Manage stock levels of housekeeping supplies and equipment, ensuring availability and cost control
• Respond promptly and professionally to guest requests or concerns, ensuring issues are resolved with care and efficiency.

  We are seeking an experienced and motivated Hospitality Service Manager to lead our housekeeping team and ensure consistently high standards of cleanliness, comfort and care throughout the hotel.

You will be responsible for the day to day operation of the housekeeping department, ensuring guest rooms, public areas and back of house spaces are maintained to the highest standards. Through clear communication, training and positive leadership, you will help create an environment where people feel confident, valued and motivated to perform at their best.

• Has proven experience leading a housekeeping team in a hotel or similar environment
• Leads with empathy, fairness and clear communication
• Understands that high standards are best achieved through well supported, motivated teams
• Takes pride in creating clean, comfortable and welcoming spaces for guests
• Is organised, detail focused and confident managing schedules, standards and budgets
• Remains calm and solution focused when handling challenges or guest concerns
• Values teamwork, structure and consistency while encouraging personal responsibility.
• Values teamwork, structure and consistency while encouraging personal responsibility.

  The Holiday Inn Bristol-Filton is ideally located just off Junction 1 of the M32, close to the University of the West of England Bristol (UWE) and MOD Abbeywood. The hotel offers a variety of dining options, with a bar and lounge providing excellent all-day dining choices. Our Health and Fitness Club features a fully equipped gym, heated swimming pool, and sauna., Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.

  Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.

• Access to the IHG employee room benefit programme across their global portfolio. (T&Cs apply).
• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Eye care
• Free legal & money advice
• Counseling sessions
• Hospital & death benefit plans
• Cycle to work scheme
• Wellbeing tips and support fitness videos
• Recipe ideas
• Advice on keeping active and healthy living
• Wellbeing podcasts and tv
• Breathing exercises
• 24/7 advice and support line
• Team reward & recognition
• Free meals on duty
• Free parking