Nights Team Member

TN United Kingdom; Greater London; On-site; GBP 20,000 - 28,000; Full time

Job summary

An established industry player in hospitality is looking for a reliable Nights Team Member to ensure the smooth running of their hotel during night shifts. This role involves managing guest requests, maintaining security, and supporting hotel staff. With a focus on excellent customer service and a friendly demeanor, you will be part of a dynamic team that values attention to detail and organization. Enjoy employee benefits like discounts across hotels, free meals on duty, and a supportive work environment. If you thrive under pressure and have a passion for hospitality, this is the perfect opportunity for you.

Benefits

Employee discounts on bedroom rates

Shopping discounts

Eye care and legal advice

Cycle to work scheme

Free meals on duty

Free parking

Team recognition

Qualifications

• Experience in a hotel or similar environment, preferably in night roles.
• Ability to stay calm under pressure and handle emergencies.

Responsibilities

• Handle guest requests promptly and professionally.
• Conduct regular security checks throughout the hotel.
• Assist with maintenance or housekeeping issues as needed.

Skills

Customer Service

Communication Skills

Interpersonal Skills

Knowledge of Safety Procedures

Organizational Skills

Job description

Below is a refined version of the job description to improve clarity, formatting, and focus:

Job Title: Nights Team Member

Location: London Chigwell Prince Regent Hotel, Signature Collection By Best Western

The Opportunity:

We are seeking a reliable and responsible Night Team Member to join our team and ensure the smooth running of the hotel during the night shift. Responsibilities include managing guest requests, ensuring security and safety procedures are followed, and supporting hotel staff.

Responsibilities:

• Handle guest requests promptly and professionally.
• Maintain security and safety procedures during the night shift.
• Conduct regular security checks throughout the hotel.
• Support hotel staff with various tasks during the night.
• Assist with maintenance or housekeeping issues as needed.
• Set up meeting rooms and other areas as required.
• Serve food and beverages to guests as needed.
• Check guests in and out of the hotel.
• Handle emergency situations appropriately.
• Prepare reports for senior management.

Employee Benefits:

• Employee discounts on bedroom rates across Best Western hotels.
• Shopping discounts on groceries, fashion, travel, utilities, days out, and holidays.
• Eye care, legal & money advice, counseling sessions.
• Cycle to work scheme, wellbeing tips, fitness videos, recipes, health advice.
• Podcasts, TV, breathing exercises, 24/7 support line.
• Free meals on duty, free parking, team recognition.

Ideal Candidate:

• Experience in a hotel or similar environment, preferably in night roles.
• Excellent customer service and a friendly, professional demeanor.
• Strong communication and interpersonal skills.
• Knowledge of safety and security procedures.
• Ability to stay calm under pressure.
• Flexible to work evenings and weekends.
• Organized with attention to detail.

About the Hotel:

The hotel is conveniently located within walking distance of Woodford train station, with easy access to London, the O2, Epping Forest, and Olympic Park. It features 62 bedrooms, event spaces, and a reputation for hosting large conferences and celebrations.

About Us:

LGH Hotels Management operates 42 hotels across the UK, including brands like Crowne Plaza, Holiday Inn, and Best Western. Join us and build a fulfilling career in hospitality.