Nights Service Leader - Catering

Gloucester Services; Gloucester; On-site; GBP 26,000 - 32,000; Full time

Job summary

Gloucester Services is seeking a Nights Service Leader to head the 10pm–6am shift in our catering department. You will lead a fast-paced, high-volume team, ensuring top-quality food delivery, customer service, and brand standards while training new staff and maintaining cleanliness.

You must be over 18 and show strong communication skills and a can-do attitude, with a passion for our home-made products and a commitment to delivering a unique customer experience.

Qualifications

• Experience leading a team in a fast paced catering environment is advantageous.
• Strong communication and a can-do attitude to maintain brand standards.

Responsibilities

• Effectively leading your shift, managing and supporting colleagues, deploying staff to meet customer demand.
• Ensuring the team deliver excellent customer service and brand excellence.
• Ensuring daily and weekly procedures are carried out and company standards are maintained at all times.
• Supporting the training of new colleagues through induction and refresher training.

Skills

Team leadership

Night shifts

Customer service

Job description

As a Nights Service Leader in our catering department you will be responsible for leading shifts 10pm-6am to ensure the team is delivering the best service to our customers and ensuring brand standards are always in place. In this hands‑on customer facing role, you’ll be competent to manage a high-volume environment with an positive, can do approach, you will be passionate about our offer, champion our home made products and you will ensure through your knowledgeable colleagues that our customers receive the unique and delightful experience that we are known for.

Your responsibilities will include;

• Effectivelyleading your shift, managing and supporting your colleagues, ensuringcolleagues are deployed in line with customer demand and respondappropriately to any colleague or customer matters as required.
• Ensuring the team are delivering excellent customer serviceand brandexcellence.
• Ensuring that all daily and weekly procedures are carriedoutand that company standards are maintained at all times.
• Supporting the training of new colleagues through their induction journey, refresher and any other relevant training.

We are looking for Nights Service Leaders who have the ability to lead and motivate a team on a daily basis in a fast moving environment. Great communication skills and a can do attitude are essential as well as high standards of excellence within delivery of quality food, customer service and cleanliness.Experienceof leading a team in a fast paced, high volume catering environment wouldbe an advantage although we'd also be interested to hear from those withexperience in catering looking to take a step up to a Service Leaderposition.You must be over 18 for this nights role