Nights Porter

TN United Kingdom; Sheffield; On-site; GBP 20,000 - 28,000; Full time

Job summary

An established industry player is looking for a Night Front Desk Agent who is enthusiastic and personable. This role involves warmly welcoming guests during the night shift, managing check-ins and check-outs, and acting as a hotel ambassador. You will be responsible for ensuring guest welfare, handling queries, and collaborating with the night team. With a competitive salary and numerous perks, including discounted stays and service bonuses, this position offers a great opportunity for those who thrive in a dynamic environment. Join a team that values integrity and human connection!

Benefits

Discounted stays

50% off F&B

Opportunities for learning and development

24/7 employee assistance program

Additional annual and family leave

Service bonuses

Recognition rewards

Uniform provided

Qualifications

• Previous experience in a front-of-house position is ideal but not essential.
• Must be presentable, professional, and trustworthy.

Responsibilities

• Greet guests and perform check-in/out procedures adhering to brand standards.
• Handle cash and card transactions following company policies.
• Complete nightly checklists and ensure guest welfare.

Skills

Customer Service

Communication Skills

Front Office Systems

Cash Handling

Education

High School Diploma

Tools

Front Office System

Email

Telephone

Job description

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Job Description: Night Front Desk Agent

We are seeking an enthusiastic and personable team player who will enjoy being a point of contact for our guests. You must be presentable, professional, and upbeat. Previous experience in a front-of-house position is ideal but not essential. We are looking for someone comfortable using our front office system to check guests in and out, with excellent telephone manners. A candidate who enjoys working nights and has a lifestyle suitable for this shift pattern is preferred. You must be trustworthy, able to work independently, and proactive.

Day in the life of:

You will warmly welcome guests during the night shift at the hotel reception. Responsibilities include checking guests in and out using the front office system, handling queries, and acting as a hotel ambassador with detailed knowledge of hotel services and local attractions. You will also complete nightly checklists, conduct hotel walk rounds, and report your findings through our internal system. Collaboration with the night team and communication with other departments, including daytime reception and F&B, are essential. Your role is highly valued within our business.

Key Responsibilities:

• Greet guests and perform check-in/out procedures adhering to brand standards
• Use email, telephone, and front office system professionally for bookings and guest management
• Complete nightly checklists and security observations
• Ensure guest welfare during your shift
• Handle cash and card transactions following company policies
• Fulfill duty management responsibilities

What you'll get in return:

• Competitive salary and benefits package
• Discounted stays and 50% off F&B across the leaf HOSPITALITY portfolio
• Opportunities for learning and development
• Access to 24/7 employee assistance program
• Additional annual and family leave
• Service bonuses at 5 and 10 years up to £1,000
• Recognition rewards including Team Member of the Month (£100) and Team Member of the Year (£500)
• Uniform provided

Our hotel is managed by leaf HOSPITALITY, committed to excellence. We aim to lead the market by delivering outstanding service to guests, owners, and team members. Join us to be part of a team that values integrity, entrepreneurship, and human connection.

#BeExcellent #BeHuman #HaveIntegrity #BeEntrepreneurial