Nights Guest Service Manager

Accor Hotels; New Boston; On-site; GBP 22,000; Full time

Job summary

ibis Styles Haydock is seeking a dependable Guest Service Manager to provide exceptional customer service at night. This role involves managing the reception, supervising colleagues, and ensuring guest satisfaction. With a competitive salary and opportunities for career growth, this position encourages a welcoming environment and teamwork.

Benefits

Day off for your birthday

Discounts at hotels

Opportunities for career progression

Qualifications

• 2 years' experience in a similar role.
• Experience working nights preferred.

Responsibilities

• Check guests in and out at Reception.
• Supervise and lead colleagues on shift.
• Ensure security of the hotel and deliver great customer service.

Skills

Customer Service

Responsible

Reliable

Job description

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

ibis Styles Haydock is looking for a dependable, welcoming Guest Service Manager to deliver great customer service during the night. The role is based on working 32 hours a week, with shifts typically from 11pm to 7am.We're offering acompetitive salary of up to£21216 per annumand great benefits including a day off for your birthday, discounts at hotels and opportunities for career progression.

You'll have two years' experience in a customer-facing hotel positionand experience doing nights would also be a significant advantage. We need people who are open, welcoming and who know what great customer service looks like! You'll be checking guests in and out at Reception, answering questions and supporting them during your stay as well as supervising, motivating and leading any colleagues on shift. There will be occasional where you'll be working solo, so you need to be responsible, reliable and confident. You'll need to be confident using a computer as you might be running reports overnight and as we're one big team, you can also expect to be pulling the odd pint, taking some food orders, checking the security of the hotel and turning your hand to whatever's needed to ensure our guests have a great stay. You'll be working 32 hours a week, which could including a mix of midweek and weekend shifts.As you'll be serving alcohol, we do require applicants to be 18 years of age or older.

If this sounds like a role that's right up your street, we'd love to hear from you.

Qualifications

- 2 years' experience in a similar role

- Ideally, experience working nights

Additional Information

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.