Nights Guest Operations Supervisor

Hilton; West of England; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Competitive pay

Travel and food discounts

Team Member Referral Program

Free Car Park

Discounted meals on duty

Employee discounts at Hilton hotels

Job summary

The Hilton Bristol Airport is seeking a Night Guest Operations Supervisor to oversee night guest services, including restaurant, bar and front office, ensuring a seamless guest experience.

You will monitor guest satisfaction, coach team members, and drive improvements while upholding Hilton's hospitality standards. This is a night-shift role within a global hospitality leader offering development opportunities.

Responsibilities

• Oversee guest services operations: supervise night operations of all guest services functions to ensure a seamless guest experience.
• Monitor and elevate service: track guest satisfaction, address issues, and guide the team to implement improvements.
• Inspire and develop the team: supervise and support team members, monitor performance, coach and foster a positive work environment.

Job description

Exceptional Hospitality Starts with You

As a Night Guest Operations Supervisor at Hampton By Hilton Bristol Airport, you’re not just preparing and serving drinks – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Job Description

As a Night Guest Operations Supervisor at Hampton By Hilton Bristol Airport, you’re not just preparing and serving drinks – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

How We'll Help You Thrive

At Hilton, the hospitality we’re known for doesn't end with our guests. We proudly invest in our Team Members' wellbeing, supporting you through all of life's moments. When you join Hilton, our exceptional care extends to you with a wide range of perks and benefits, including:

• Competitive pay – Competitive Salary, with opportunities to grow your career with Hilton.
• Travel and food discounts: - discounted hotel nights plus 50% off F&B
• Team Member Referral Program
• Free Car Park
• Free bus fares to andfrom the city centre (A1, A3 & A4)
• Holiday: 28 daysincluding bank holidays (increasing yearly)
• Pension scheme
• Discounted meals on duty
• Discounted dental and health cover
• High street discounts: with Perks at Work
• Free uniforms and laundry services available, depending on the role
• Grow your career: access to a network of 9000+ hotels across 100+ countries (subject to local right to work rules)
• Personal Development: programmes designed to support your career and achieve your goals

Responsibilities

Here’s what you’ll do during a typical day:

• Oversee guest services operations: Supervise Night operations of all guest services functions, including restaurant, bar and front office operations to ensure a seamless guest experience.
• Monitor and elevate service: Track guest satisfaction, address service issues, and guide the team to implement improvements that enhance the guest experience.
• Inspire and develop the team: Supervise and support team members, monitor performance, provide coaching, and foster a positive and productive work environment.

Qualifications

What It Takes to Make the Stay

At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

About Us

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.

Benefits

At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including:

• Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program
• Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
• Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
• Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
• Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
• Mental health resources – Your wellbeing comes first. Through our Care for All hub, we provide resources to help our Team Members to care for themselves, care for members of their team, and care for their loved ones. Eligible Team Members receive free counseling and support through our best-in-class Employee Assistance Program (EAP)
• Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.